1. Wikis as Knowledge Management Systems Issues and Opportunities

2. Context Arizona State University at the West Campus College of Teacher Education and Leadership Doctoral program in Leadership and Innovation New cohort program began Fall 2006 Second cohort began Fall 2007

3. Beginnings Program Director suggested a wiki for the Ed.D. program Resource for first cohort and subsequent ones Modeled after – Library Student Organization at the University of Arizona – Graduate Assembly of Students in Psychology at the University of California Berkeley

4. Opportunities of Wiki Use Support community of practice (COP) Tool to organize the COP’s body of knowledge

5. Issue Motivating Participants to Share Knowledge when it is not a requirement to do so Dependent Upon Knowledge Marketplace Buyers—Sellers--Brokers

6. Sellers Contribute Knowledge When… The price is acceptable to seller Price realized is measured by seller’s outcome expectations of contributing (Social Cognitive Theory) – Reciprocity – Reciprocity – adding to their “favor bank” (Wolfe, 2000) – Repute – Repute – being known as a knowledgeable person – Altruism – Altruism - feeling passionately about subject and/or community and enjoy helping others

7. Sellers Contribute Knowledge When… Sellers are influenced by facets of social capital (Social Capital Theory) – Social interaction ties – Trust – Shared vision of community

8. Additional Consideration Sellers need to have Knowledge Sharing Self- Efficacy (KSSE) which includes their-- – Understanding of technology in use (wiki) – Perception that the knowledge they possess is valuable

9. Lessons Learned 1.Contributions by members were limited unless students were required by professor to contribute 2.Second cohort did not contribute at all, possibly due to lack of knowledge sharing self-efficacy (KSSE) 3.Members who contributed without a requirement to do so were members of a social network with wiki’s developer

10. Implications for Future Explicitly teach the technology so that knowledge sharing self-efficacy increases Emphasize ability of wiki to track contributions and expand a contributor’s “published work” Exploit power of social capital Encourage program’s faculty and administration to validate students’ contributions to wiki