1. A cross-case comparison of BSCW in different educational settings Klaas Sikkel, Lisa Gommer & Jan van der Veen University of Twente

2. Contents [KLAAS] Introduction, BSCW [LISA] Research set-up, sample cases Results [KLAAS] Conclusions

3. Basic Support for Cooperative Work Virtual space in which members can store files, messages, … Technical features include: Basic version management Locking Awareness information

5. Functions used in education Archiving Collaborative authoring Discussion Reviewing Monitoring Communication Using ICT Logistics Course info Access control

6. Evaluation framework Reasons for success / failure of BSCW in education 7 case studies covering a wide range of educational activities Data from BSCW evaluation and external cases Analysis and cross-case comparison

7. Case 1. Didactic training Teacher training course for new staff members Course sessions every two weeks + group work in between Experience ICT in education BSCW as support for groupwork and personal portfolio

8. Case 6. Pupil Counselling Course: Pupil counselling and remedial teaching (25 students) Students work on assignments in groups of 3 Presentation of deliverables to students and teachers via BSCW Commenting on other groups

9. Results

10. Criteria for acceptance 4E model (Collis) Effectiveness Ease of use efficiency, learnability,user-friendliness Engagement personal feelings about use of ICT Environment organisational, social-cultural, technological

11. Effectiveness / Efficiency Effectiveness traps 1 The tool is not effective for the task 2Using the tool is not effective for the aims of the course (from the students’ perspective) Efficiency trap 3There is a more efficient way to perform the same task

12. Conclusions 1Shared workspaces are most effective and efficient when used for their ‘core’ functionality: an online repository for objects of collaborative work (Generally, most tools are most efficient for the purpose for which they were created)

13. Conclusions (contd.) 2Use ICT when it serves a purpose, not simply because it’s there The leading question ought to be “what is the right medium for...” rather than “can we use ICT for...”

14. More details in a technical report K. Sikkel, E.M. Gommer, J.T. van de Veen (2000) Using Shared Workspaces in Higher Education. DOC 00-30, DINKEL Institute, University of Twente, Enschede, The Netherlands retrievable from www.cs.utwente.nl/~sikkel/papers