1. 2015/10/181 Evolution of the Change Agent Role for CIOs During Their Tenure in Office Arnaud Gorgeon

2. Task Interest Information Diversity Power/Influence Task Knowledge Tenure Change Agent Role Effectiveness Hinges on 5 Evolving Key Characteristics Commitment to a Paradigm ConquestExplorationSettlement High Low

3. Conquer job and organization Mandate to fulfill, behave as leaders Build credibility, legitimacy and political strength Rely on established paradigm Convince rather than provide impartial advice Most challenging and risky period for CIOs Conquer job and organization Mandate to fulfill, behave as leaders Build credibility, legitimacy and political strength Rely on established paradigm Convince rather than provide impartial advice Most challenging and risky period for CIOs Advocate Conquest Sharpened IT and business knowledge Established stronger relationships with key stakeholders More open-minded and ready to listen Paradigm aligned with that of organization Most gratifying period for CIOs, but danger looms ahead Sharpened IT and business knowledge Established stronger relationships with key stakeholders More open-minded and ready to listen Paradigm aligned with that of organization Most gratifying period for CIOs, but danger looms ahead Advocate / Facilitator Exploration Acquired a lot of power and influence Careful not to disturb the established status-quo Interest wanes Seen it all Most tranquil period in CIOs tenures? Move on or retire? Acquired a lot of power and influence Careful not to disturb the established status-quo Interest wanes Seen it all Most tranquil period in CIOs tenures? Move on or retire? Facilitator / Traditionalist Settlement CIOs Naturally Tend to Follow Different Change Agent Models as they Progress in their Position

4. Assessment of Key Characteristics may Help CIOs Answer Important Questions 2015/10/18Arnaud Gorgeon4 Which phase? (time for a career move…) Which change model(s)? (fight against natural tendency…) When to undertake a major change initiative? –Risks and benefits –Delegate leadership of initiative to person with appropriate characteristics? Impact on other roles?

5. Thank you! 2015/10/18Arnaud Gorgeon5

6. Change Agent: Three Models Traditionalist: Technology  change, technology focused, respond to organization’s demands Facilitator: People  change, impartial views, seek to help organization make informed decisions Advocate: People  change, strong vision, use power, manipulation, etc. to enforce their views 2015/10/18Arnaud Gorgeon6