1. Creating User Interfaces User-centered design. Government sites comparisons. Visualizations. Homework: Post sources on accessibility.

2. General advice on User centered design [Give user or user groups names!] Use language of the user/customer/client. Better way: Do NOT assume user knows your language – Business – Technical Do not assume your organization is foremost in mind of users.

3. Stories Citibank household account DIY form for small estates – https://www.nycourts.gov/forms/surrogates/small estate.shtml https://www.nycourts.gov/forms/surrogates/small estate.shtml – Reflection?

4. My reflections Sacrifices efficiency for effectiveness – Trade off just presenting form with guiding applicant through process Did make mistakes and needed to re-do but it's okay. I wonder if system is self-correcting – Making survey part of document bad idea. – Are questions (e.g., size of estate) recorded for possible change in form.

5. Example Consumer Reports Health Care Helper – https://tools.healthlawhelper.org/index.html#tool programs/defac9c0-15d8-4fd5-a6b5- 258c16385bdf https://tools.healthlawhelper.org/index.html#tool programs/defac9c0-15d8-4fd5-a6b5- 258c16385bdf – What is Consumer Reports? – Why / What is this?

6. Compare DIY small estates Health care helper

7. Example Organization of colleges Purchase College – Combined mathematics/computer science – New media major is NOT in School of the Arts but in School of Film and Media Studies – There is School of Liberal Studies – ?

8. Example Problems with hybrid statistics course Is there a way to communicate – what the course is – Force students to consider if it is for them Note: Bill Junor has agreed to come to class after registration – So we need to have good questions and comments!

9. Your example relating to language and/or organization ?

10. New challenges Expectation of application working on multiple devices – Even if it may not be appropriate. Need to educate / guide user. Expectation of application working on multiple devices, possibly doing different things – State of the Union – others?

11. Government sites Your example

12. Accessibility Making applications accessible to the widest variety of people Including people with disabilities such as – Visual – Auditory – Motor – Cognitive – Seizures

13. Aside Don't assume all attempts at increasing accessibility are good. Accessibility [probably] carries a cost and there can be alternatives – Election Plan B machines – Extra credit

14. Extra credit Some years back, a game was reputed to cause seizures. – Find source, summarize, comment.

15. Note Many government sites have specific requirements to be accessible. SUNY has requirement.

16. Visualizations Showing information, generally multi- dimensional – May or may not be 'right' and what does that mean My favorite: http://gapminder.com Click on Gapminder world for wealth and health of nations. There are others.http://gapminder.com – Note: user does not input any information. The interactions does make the data give stronger impression. – This probably doesn't pass test of accessibility for visually impaired.

17. Homework Find a unique source of accessibility, including certification, SUNY requirements. Post a summary and your comments. Next class: visually impaired person from CTS will visit. – Prepare questions!