1. Coming Full Circle: AMI and Med Rec Across the Continuum Enrollment Package Conference Call April 18, 2007 Western Node Breakthrough Series Collaborative May 2007 – May 2008

2. Supported by the Western Node of SHN! The funding for this Collaborative has been provided by the: BC Patient Safety Task Force Health Quality Council of Alberta Saskatchewan Health Quality Council Manitoba Patient Safety Task Force

3. Objectives for the Call Review the BTS Collaborative Model (Christina Krause) The What and Why of Pre-work (Christina Krause) Team in Pre-Work (Tanis Rollefstad) Review the Collaborative Goal & Charter (Tanis Rollefstad) Learning Session #1 Activities (Marlies van Dijk) Discussion & Questions

4. Learnin g Session One Learnin g Session Two Learnin g Session Three Breakthrough Series Collaborative Planning & Pre-work Action Period OneAction Period Two Closing Congress & Distribute Findings A S P D A S P D A S P D Action Period Three Support Communities of Practice Email TeleconferencesMonthly Team Reports May 14 &15, 2007 Saskatoon, SK Sept 24 & 25, 2007 Victoria, BC Feb 4 & 5, 2008 Edmonton, AB May 5 & 6, 2008 Winnipeg

5. Why Do We Do Pre-Work? Assures that teams come prepared for Learning Session #1 Builds the assets of a Collaborative –Assess strengths and needs –Finding early adopters –Identifying challenging issues –Build relationships among teams and between teams and faculty

6. Team’s Preparation: Enrollment Package  Review the Enrolment materials and identify the individuals who will be working on this improvement effort (both initial site team and senior leaders)  Meet at least once prior to Learning Session #1 (May 14 & 15, 2007, Saskatoon, SK).  Meet with your organization’s senior leadership to determine direction for your aim and to arrange needed resources for the team.  Form your improvement team.  Identify your team’s aims (goals).  Plan your measurement strategy and collect baseline data.  If you have a Storyboard created, consider bringing to share  Optional: call Collaborative co-Director for a teleconference meeting to “catch up” (250.492.3319 to make an appointment).  Register on-line (www.saferhealthcarenow.ca) for Learning Session #1.www.saferhealthcarenow.ca  Phone Delta Bessborough and make a reservation for accommodations.  Join the SHN! Communities of Practice www.saferhealthcarenow.cawww.saferhealthcarenow.ca

7. Teams in Pre-Work Get the right people at the table Begin building the team Send the right people to the Learning Sessions – clinical leaders and day-to-day leaders

8. Three Components of an Effective Team System Leadership (Organizational Leaders) Technical Expertise (Clinical Leaders) Day-to-Day Coordination (Day-to-Day Leaders)

9. Team Leader Make sure to send in your Team Enrollment Form with you team’s key contact information Key contact role : –ensure communication with collaborative staff/Faculty & team members –Prepares the Monthly Report for the Collaborative –Submits the SHN! data

10. Medication Reconciliation Mission and Collaborative Goals Mission: –Over the course of the next year, a breakthrough improvement in medication reconciliation. Goals: –Aligned with that stated in the Medication Reconciliation Getting Started Kit available on the Safer Healthcare Now! website (www.saferhealthcarenow.ca).www.saferhealthcarenow.ca –The primary goal of medication reconciliation is to eliminate undocumented intentional discrepancies and unintentional discrepancies by reconciling all medications, at all interfaces of care, for all patients. –Develop a process which provides an accurate list across the continuum of care, from admission to an acute care setting, transfer within the setting or to another facility, discharge to the community, and ongoing in the home. The primary emphasis is to create systems of care that dramatically reduce the number of ADEs through the reconciliation of medications.

11. Medication Reconciliation Measures 1.Mean # of undocumented intentional discrepancies (documentation accuracy). Target: Reduce baseline in area of focus by 75%. 2.Mean # of unintentional discrepancies (medication error). Target: Reduce baseline in area of focus by 75%. 3.Percentage of Patients Reconciled at Discharge (Acute Care Measure only) Target: To increase the percentage of patients with a Best Possible Medication Discharge Plan (BPMDP) by 75%.

12. Home Care – Learning Goals Explore the process of obtaining, updating and communicating a complete Best Possible Medication History (BPMH) Identify core processes to aid in the BPMH and identification of medication errors Develop a BPMH tool for the home care environment for SHN! Develop and test 2 measures which have relevance to monitoring the process and outcomes to prevent harm in the Home Care environment

13. Improved Care for Acute Myocardial Infarction Mission and Collaborative Goals Mission: –Over the course of the next year, a breakthrough improvement in AMI care. Goals: –Aligned with that stated in the AMI Getting Started Kit available on the Safer Healthcare Now! website (www.saferhealthcarenow.ca).www.saferhealthcarenow.ca –Prevent deaths among patients hospitalized for AMI by ensuring reliable delivery of evidence-based care. –Develop a system by which all seven of the key components of care for AMI are provided reliably to all patients.

14. Improved Care for Acute Myocardial Infarction Measures Process Measures (8): % AMI patients who received ASA within 24 hours before or after hospital arrival % AMI patients prescribed ASA at discharge % of AMI patients prescribed beta-blocker at discharge. % of AMI patients who received either thrombolytics within 30 minutes of hospital arrival or Percutaneous Coronary Intervention (PCI) within 90 minutes of hospital arrival. % ACE-inhibitor or angiotensin receptor blockers (ARB) at discharge for patients with systolic dysfunction % AMI patients who were prescribed ACEI or ARB at discharge. % AMI patients (cigarette, cigar and pipe smokers) who received smoking cessation advice, counselling and/or cardiac rehabilitation program during hospital stay. % AMI patients who were prescribed a statin at discharge.

15. Improved Care for Acute Myocardial Infarction Measures Outcome Measures (2): % AMI patients with Perfect Care (provision of all key components of care, or documentation of clear contraindication). % AMI patients who died during hospital stay.

16. Measurement in Pre-Work Collecting Baseline Data –Just enough measurement, sampling –Provides information to set clearer goals in the aim statement –Introduces the concept of run charts –Measures may change during the collaborative – it’s about learning

17. Learning Session # 1 Activities Hear and work directly with Faculty during breakout sessions Refine Aims, start building charter Learn more about the Improvement Model Work through measurement issues Team meetings provide opportunities for you to develop plans and receive input from Faculty Connect and learn from other participating teams

18. Next Steps If you haven’t yet done so: –Enroll your team using the Team Enrollment Form (found in the Call to Action.pdf) –Register on-line for Learning Session 1 at www.saferhealthcarenow.ca www.saferhealthcarenow.ca –Book travel and accommodation (Delta Bessborough SHN! rate extended until April 18 th) Participate in Office Hours – schedule attached Prepare for Learning Session 1 (May 14 & 15 th, Saskatoon, SK)

19. Upcoming Calls Med Rec in Home Care April 23, 10 - 11am MDT 1-866-368-6248; Participant Code: 2132760 Med Rec in Long-Term Care April 24, 10 - 11am MDT 1-866-368-6248; Participant Code: 2132760 Office Hours *open time for teams to call and ask questions about measurement, Enrollment Activities, etc) Med Rec May 2, 1 - 2 pm MDT 1-866-368-6248, Participant Code 2132760# AMI May 4, 12 - 1 pm MDT 1-866-368-6248, Participant Code 4238262#

20. Discussion Questions Where are you at? What are your challenges? If you’d like, schedule an individual follow-up teleconference with Christina Krause, Collaborative Co-Director: christina.krause@hqca.cachristina.krause@hqca.ca or 250.492.3319