1. Welcome Back Super Users! October 29-31, 2012

3. Agenda Welcome and Overview Just In Time Training - Downtime procedures - Inter-facility transfers

4. Benefits of Cone HealthLink Improves the quality of care we deliver to our patients - Patient safety and outcomes - Patient and clinical staff communications - Accessibility to quality information at the point of care

5. Expectations Be a Cone HealthLink champion Share with your teammates Be present and engaged

6. Tracking Your Super User Time 8-hours this week (2 hours for JIT, rest practicing and reading) Beginning November 4, full time for two weeks (Nov 4-18) Then, half-time per week for two weeks (Nov 19 – Dec 2), depending on your particular director / hospital *****Everyone should track their hours in Kronos**** Cost Center for non-exempt (hourly): 50765 Cost Center for exempt (salaried): your normal cost center

7. What does go-live look like?

8. You are the front-line of support! You are not alone: Press F1 Read the manual Check out our Tips & Tricks Read through our Workflow Bulletins Seek out someone wearing a black lanyard Find your Zone Leader Call 832-LINK (832-5465) CHL Super User

9. Issue Resolution (Lanyards) Red Lanyard = Super User 1 st line of support Promotes ownership Initial focus on workflows Red Lanyard = Super User 1 st line of support Promotes ownership Initial focus on workflows Black Lanyard = Trainers, contractors, and Epic resources 2 nd line of support Can assist with workflow/training Should know if system is incorrect Black Lanyard = Trainers, contractors, and Epic resources 2 nd line of support Can assist with workflow/training Should know if system is incorrect

10. Overview of Go-Live Overall Command Center Structure Communication Managing Issues

11. Command Center Structure Purpose: To provide comprehensive support to end users during go-live A point of coordination for go-live activities and communication

12. Command Centers Incident Command Center (White Box)  Address escalated operational issues from the sites related to the go-live  Act as ‘eyes and ears’ for Operations; coordinate responses with IT  Approve and send out daily communications  Daily 2:00pm conference call with all Operations Command Centers Operations Command Center (Hospitals)  Resolve application issues  Escalate urgent issues to appropriate team and Cone HealthLink leadership  Ensure correct resources are engaged in problem resolutions  Daily noon conference call with hospital’s Zone Leaders to discuss and escalate issues

14. Remember the 3 R’s Respond as needed Rely on your team Relax – you’re going to do a great job!

15. Just in Time Materials & Application Questions

16. Be present! Thanks for your service.