1. Welcome u How to use NCAR’s telephone system u Telephone Features u Voice Messaging Features

2. Phone Types u Cisco 7960 Standard office issue. Has a built-in speakerphone u Cisco 7914 Additional lines module All models have a 10/100 Ethernet port

3. Interactive Phone Tutorial u 7960 Phone tutorial available at http://www.cisco.com/warp/public/779/largeent/avvid/prod ucts/7960/router_page.htm http://www.cisco.com/warp/public/779/largeent/avvid/prod ucts/7960/router_page.htm

4. Placing calls u Within UCAR buildings Dial 4 digit extension u Local calls 9 + 10 digits (303 or 720) 9 + Toll free number (1-800 etc.) There is no dial tone after dialing the “9” u Long distance calls 9 + 1 + Area Code + number + Acct or ID 9 + 011 + number + Acct or ID (“<<“ will erase last character)

5. Placing Calls u From a fax machine For international calls: 9 + 011 + intl-number + # (pound key) + 2 beeps + account key Domestic long distance 9 + 1 + area code + number + 2 beeps + account key This information is included in the FAQ page

6. Transferring calls u Press “Trnsfer” (displayed in screen) u When you receive dial tone, enter the extension where you would like to transfer the call to u Announce call (optional) u Press “Trnsfer” or hang up u To return to caller if party is not available, press “End Call”, then press “Resume”

7. Consultation Call (“Can I put you on Hold for a Minute?”) u Press “Hold” u Press “New Call” Dial Extension u Press “Hold” u To alternate between calls Use arrow keys to highlight caller, press “Resume”

8. Conference Call (Joining up to 5 other people together for a simultaneous conversation) u Dial 1st party u Press “More” (softkey in screen until you see ‘Confrn’) u Press “Confrn” (1 st party put on Hold) u Dial 2nd party u Press “Confrn” u Press “More” u Dial 3rd party u Press “Confrn” u Press “End Call”, use arrow to select the previously connected parties without adding last call

9. Forwarding Your Calls u To work at another desk u Or when you will be away from the office u Press “CFwdAll” Dial the destination extension ( or x2799) Display reads “Forwarded to xxxx” u To remove forwarding from your line u Press “CFwdAll”

10. Other Tools u User defined Volume levels Ringer and Handset (save) u UCAR Directory u Last Number Redial u Missed Calls u Call Log w/ redialing u Web Interface

11. UCAR Directory u To look up UCAR Employees u Press “Directories” Select the UCAR Directory u Enter Last Name, First Name Enough letters to make a list of less than 32 names u Or extension u Press “Search” (“<<“ will erase last character) u Select person (using arrows) u Press “Dial”

12. Setting up Your Telephone Services u Logon to the web page http://phones.ucar.edu/ccmuser Logon name (same as UCAR email user ID, eg. jdoe) Password PIN - please change password and PIN at first login (default 123456)http://phones.ucar.edu/ccmuser u Web interfaces uses “mouse-overs” to highlight links

14. Telephone Features u Placing calls u Transfers, Consultation, and Conference Calls u Forwarding Your Phone u UCAR Directory, u Custom Volume Levels u Redial u Call Logs u Web Access

15. Questions

16. Voice Messaging Features u Accessing your Mailbox u Press * if not at your phone u Listening to Messages u Forwarding, Saving, and Deleting messages u Sending Messages u Setup Options u Message Notification Voicemail brochure http://www.cisl.ucar.edu/nets/ucar-directories http://www.cisl.ucar.edu/nets/ucar-directories

17. Accessing Messaging u Press Messages Button or dial access number (x2799) If you dial the external phone number or are calling from another office, press * when voice messaging answers, and enter your extension u Enter your password, #

18. Listening to Messages u New Messages Messages you have not yet listened to u Old Messages Messages that you have listened to and saved You can Forward a message to another user with a comment attached.

19. Sending Messages u Message Options Messages can be sent to an individual, multiple users, or a list u Special Delivery Options Urgent, Private (can not be forwarded), Return Receipt, Future Delivery

20. Setup Options u Greetings u Regular u Alternate (vacation) u Message Settings u Message Notification (pager) u Full/Brief Menus u Private Lists (distribution list) u Personal Settings u Voice Messaging Password u Recorded Name

21. Message Notification u Schedules Pagers Working at Home u Remote Security Receiving notification at a telephone u Unity has a message for “jdoe” Enter ID now u Press 1 to turn OFF notification to this number (wrong number)

22. Caller Options u Callers can bypass your greeting and go directly to recording by pressing the # (pound) key at any point during your greeting u Callers may transfer to another extension after they reach your voicemail box by entering the extension at any time during your recorded greeting

23. The best way to provide this information is to record it in your greeting. "Hello, this is __________ and I am not available at this time. Press # to skip this greeting or you may dial x5678 at any time to reach our receptionist Jane Doe."

24. Questions