1. Performance Guard 4.1 Presentation Toll Free Dial In Number:(877)826-8983 Int'l Access/Caller Dial In Number:(601)948-8023 PARTICIPANT CODE:793997 Doug Browndbrown@dabcc.comdbrown@dabcc.com Joe Murano jmurano@premitech.comjmurano@premitech.com

2. Is Perception Reality? “Citrix is slow” “It took me 30 minutes to logon yesterday” “I Couldn’t start Outlook this morning” “Suddenly Word comes to a grinding halt” “My sessions keep terminating”

3. Responsetime measured from the data center

4. Responsetime measured from the end-user

5. Where are most performance problems found in Citrix? ICA Client Latency –LAN, WAN, Routers, Wireless Misconfigured Infrastructure Components –DC, DNS, Print servers Of 150+ installations this year only 2 had performance problems caused by Citrix resources –CPU and Memory

6. What Performance Guard is used for Accurate Monitoring of the end-user experience Proactively identify and resolve end-user issues Shorten the trouble shooting time Better use of available IT resources Ensure SLA compliance

7. Why Performance Guard is Unique Real-time passive monitoring of all end-user activity (applications & network performance) OS / Application / Infrastructure agnostic Monitors Windows and Citrix Meta Frame users Plug and play, no-service-needed installation

8. End-to End Performance Monitoring in Citrix Database Fileserver Mainframe Performance Guard Server Performance data PC / Thin Clients Citrix MetaFrame Back-end Applications Client Connectivity Network

9. What’s New in 4.1? New Alarm Notification Framework –Email and SNMP alerts are now supported. New Baseline and Alarm Threshold Framework Performance Guard can now do automatic base lining and set alarm thresholds based on historic data. Hotspot Improvements –resource (CPU, disk, memory) consuming clients –resource (CPU, disk, memory) consuming processes running on clients –servers and clients in terms of network traffic load and unavailability –subnets in terms of response time, unavailability, packet loss, and network traffic Extension of Help Desk Wizard to include Citrix users –The Help Desk Wizard is extended so that it can be used with the name of a Citrix user. New active Citrix session login measurement (Application ping) –The agent is now able to make active Citrix login measurements.

10. What’s New in 4.1? Cont. New Performance Counter Measurements –Average/Peak Number of Context switch/sec –Average/Peak Network outgoing traffic –Average/Peak Network incoming traffic Agents on servers –Performance Guard is now able to distinguish between agents installed on end-user clients and agents installed on servers. New Process graph –The graph can display CPU usage, memory usage, thread count and Read+Write I/O for a specific process. Misc. Improvements –Improved menu structure for managing agent, server and port groups. –Agent may be configured to restart it self at regular intervals. –Machine metrics like memory and CPU consumption, etc. is now available in Citrix server graphs –The Citrix data mining report now shows the 90th percentile for CPU- usage and free memory for Citrix servers instead of overall average. That is: 90% of the time the servers consumes less CPU or memory than the listed value.

11. Automated Management Reports Scheduled pdf. Reports are Automatically created for: Citrix Health Check Application Health Check Network Health Check PC Health Check

12. Americas Customers and Partners

13. Thank You