1. S t a t e I n f o r m a t i o n T e c h n o l o g y A g e n c y Presentation to Portfolio Committee on Home Affairs/SITA Relationship Moses Mtimunye 14 November 2007

2. 2 2 Discussion Points Background Information SITUATIONAL ANALYSIS SITA – DHA Relationship Information Technology Challenges Security on Official Documents Conclusion

3. 3 3 Background  The Department of Home Affairs is the custodian of information pertaining to the identity of all persons  Citizens  Temporary visitors  Permanent residents  Asylum seekers  Refugees, etc.  The DHA issues various enabling documents  Certificates (births, marriages & deaths)  Travel documents (passports, visas, etc.)  Permits (travel, work, etc.)  Identification documents

4. 4 4  Main processes of the DHA have to do with collection of information (applications) and dissemination of information (issuing of documents) through  A national network of offices and branches  Foreign missions  Mobile units  Other agencies where applicable (e.g. SAPO)  The mandate of DHA is (among other things) to maintain the integrity of the state and to facilitate citizen access to their rights as enshrined in the constitution through  Issuing of relevant enabling documents to deserving persons  Movement control of persons coming into or leaving the Republic  Safeguarding the democracy through maintenance of a national population register and a voters roll Background, (cont.)

5. 5 5 Background - Applications Environment  DHA has over 36 applications. 10 of these are considered major or critical  National Population Register (NPR)  Passport System  Home Affairs National Identification System  Electronic Document Management System  Movement Control System  Visa System  Refugee System  Basic Accounting System (BAS)  Personnel and Salary System (PERSAL)  The Logistics Management System (LOGIS)  Networks  LAN Environment is Outsourced to third parties  DHA used SITA’s shared WAN An application is a program or group of programs designed to deliver business functionality to end users

6. 6 6 SITUATION ANALYSIS  Current DG still getting to grips with the challenges of the department.  Current GITO looking into Information and Communication Technology Challenges.  Adoption of Portfolio Management for initiatives grouping + prioritization  Sporting Events planned for 2010 and 2009 places challenges on the department.  Rebuilding confidence in the Integrity of Documents coming out of the department.

7. 7 7 SITA-DHA Relationship  2004/2005 –To Present  Home Affairs Portfolio Committee Intervention brought closer  Cordial Relationship Built. Situation is better with current DG.  SITA has standing invitation to Departmental ICT Strategic Planning  Collaboration in Execution of Key Projects

8. 8 8 SITA-DHA Relationship,…  Current Collaboration  Mandatory Services  Transversal Applications Hosting  Comprehensive Printing Services  Key Projects and Services  DHA-DFA Foreign mission project  Desk Top Support  Disaster Recovery  Track ‘n Trace (SMS Portion)  Potential Collaboration  WAN Upgrade (p)  ePassport Interface (p)  Server Consolidation and Hosting (p)  Other Innovative solutions e.g. WHOAMI, Banks Interface for added payment options,

9. 9 9 Financial Value of Relationship  REVENUES  FY 04/05- R 186,615,525.57  FY 05/06- R 26,818,692.72  FY 06/07- R 87,173,201.38  FY 07/08– R 67,451,296.00  Value of Opportunities  WAN upgrade- R 100,000,000.00  Other- R 11,000,000.00  Technology Migration strategies  ePassport System Development  Consolidated Hosting

10. 10 Challenges DimensionKey FindingsRecommendations Application Architecture Applications may not be meeting business requirements Deteriorating/Ageing Applications Failing applications need to be addressed immediately Initiate application fixes, upgrades and renewals Information Architecture The lack of sharing information between systems creates a difficult process for a single view of person, family trees, movements of persons and creates duplicate records in multiple systems Data quality, correctness and duplicate records is an issue and risk which allows fraudulent transactions Improve data integration Data needs to be purified immediately Information architecture and governance needs to be implemented Technology Architecture Heterogeneous technology footprint Un-managed environment Stabilise and standardise information services and then drive improvement Implement a risk management and disaster recovery & business continuity plan Implement standards, policies and procedures IT-related Business Process Shortage of ICT skills and capacity Less than optimal ICT business processes  Build the correct capacity of the right people, and manage performance  Formalise and manage IT-related business processes  Implement service level management (SLA’s and OLA’s) Source:(1) MISP Deliverable 2006 - DHA Current IT Assessment.ppt (2) Interviews IS Department, Civics and NIB Business (3) Diagnostic Assessment

11. 11 Involvement on Key Documents  SITA Prints  ID Document, Temporary Passports and Refugee Certificates.  Measures to Build in Integrity into documents  Bar Coding and Serialisation (BUT)  Need for faster adoption of Digital Identity Management technologies (Smart Cards, Biometrics, PKI, etc)  ID Printing and Handling Processes  Three-Key Process  Ordering And Receiving of ID Documents  ID-Document Issue Control  Printing and Handling  Daily ID- Quality Control

12. 12 CONCLUSION  DG comes in highly regarded and respected  Current GITO is well respected in ICT industry  There is a need for adoption of Portfolio Management discipline that will  Review and Prioritisation of Projects such as:-  Electronic Document Management System  Electronic Identification System  Modernisation of Legacy Applications  Who am I on Line  Query and Feedback systems (Track ‘n Trace)  Virtual Private Network  Service Management Centre  Consolidation of Hosted Environment  SITA is ready/willing to support DHA turnaround.  Engagement at the correct levels are happening.

13. 13 Thank You.