1. Internet Consumers ·Erol Ziya ·CUT

2. Overview Why we are different Some examples of the difference CUT as indication of future trends What this means for companies What this means for regulators Summary

3. Why we are different We are connected We are informed We are empowered We are 'ahead of the curve'

4. Some examples of the difference ISP Newsgroups The Register ISP Review and Net4Nowt

5. CUT as indication of future trends Could CUT exist without Internet? Could FRIACO have been possible without CUT? Telecoms today, everything else tomorrow

6. What this means for companies Customer is King New approaches to marketing and PR Greater pressure to meet customer needs New ways to use customers as assets

7. What this means for regulators Consumer is King New approaches to seeking consumer input Using transparency to enhance consumers' power

8. Summary Times they are a-changing New problems and new opportunities Must use the power of the Internet