2. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Communications Continuity Planning Maintaining communications in the event of a disruption of normal operating environments Todd Landry Senior Vice President Sphere Communications tlandry@spherecom.com www.spherecom.com

3. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California First of all, the key Word is Planning

4. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Who Needs to Think about This? Early Responders, naturally. However, Communications Continuity should be a key part of enterprise operational plans. Here are ways to think about your planning…

5. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Communications Continuity Readiness Measuring your Readiness Level Level 5 – Redundant Deployable Offsite Communications – Within the Hour Response –Inventoried/Online Deployable Communications System –Multiple pre-arranged media for terrestrial network connectivity –Preconfigured deployment scenarios & configurations –Actively replicated offsite database on active deployable system Level 4 – Redundant Offsite Communications – Within the Day Response –Access to Deployable Communications System –Alternate medium for terrestrial network connectivity –Preconfigured scenarios & deployable database configurations Level 3 – Alternate Communications – Next Day Response –Shared continuity facilities – Home office/leased office –Call re-routing plans aligned with key employee identification –Hosted / Second facility call handling servers actively handle failover Level 2 – Facility/System Failover – Immediate/Transparent Operation –Distributed communications databases, with automatic failover methods (no central fail points) –Automatic route handling with multiple options among facilities & to external networks –Redundant systems (servers), with distribution of servers –Alternate power for main systems and communication devices Level 1 – Basic Situational Response & Resiliency – Minimum Requirements –E911 Configurations Registered with PSAP –Priority personnel set for guaranteed access to communications ports –Call override options to guarantee emergency barge-in on calls –System vulnerability certifications (Certain Government standards provide) Transparent, Handled by Systems Non-Transparent, Requires Systems & People

6. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Planning for Business Disruption Systems should do most of the Work Enterprise IP Network Enterprise IP Network Enterprise IP Network Wide Area Network Office Location Office Location Office Location Enterprise IP Network Office Location Office Location Office Location P P P P P P P P PP P P P P P = PSTN PSTN Connectivity Disruption P Wide-area Link Disruption PBX Server Disruption Complete Facility Disruption Help! Employee Health Disruption Level 1 Level 2 Level 3,4 or 5

7. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Alternate Communication – Level 3 Leveraging other Facilities Enterprise IP Network Enterprise IP Network Wide Area Network Office Location Office Location Office Location Enterprise IP Network Office Location Office Location Office Location P P P P P P P P Enterprise IP Network PP P P P P Complete Facility Disruption

8. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Deployable Communications Actively Replicated Database Enterprise IP Network Enterprise IP Network Wide Area Network Office Location Office Location Office Location Enterprise IP Network Office Location Office Location Office Location P P P P P P P P Enterprise IP Network PP P P P P Emergency Interoperable Deployable Systems

9. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Deployable Communications Actively Replicated Database Enterprise IP Network Enterprise IP Network Wide Area Network Office Location Office Location Office Location Enterprise IP Network Office Location Office Location Office Location P P P P P P P P Enterprise IP Network PP P P P P Emergency Interoperable Deployable Systems Complete Facility Disruption

10. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Deployable Communications Multiple Connectivity Options WAN

11. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California “Let’s be safe out there.” Sgt. Phil Esterhaus (Michael Conrad) Hill Street Blues

12. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California PacStar™ and its contributions to emergency interoperable communications Welcome to PacStar™ and its contributions to emergency interoperable communications

13. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Jake Schmidt VP Business Development PacStar

14. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California PacStar™: Response to unique Central Ohio Area emergency needs

15. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Case Study: F4 Tornado Situation: On Friday, Sep. 15, 2006 at 4:25 p.m. Eastern Daylight Time, an F4 tornado rips a 1/2 mile wide path through most of central OH. Electrical power, telephone lines, cell and microwave towers, and major transportation pathways are disrupted. Satellite dishes are also down. All existing communications systems have fallen silent.

16. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Case Study: F4 Tornado Situation: All communications systems are down… What’s next?

17. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California Local Government Prepared? Disaster Response Scenario Police LMR Field Command Post Incident Site Franklin County EOC, Columbus Internet PSTN Cell Phone VoIP/Analog Phone Internet Data Cellphone users at EOC to coordinate directly with Incident Sites on Police and Fire LMRs Incident Site

18. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California PacStar™ 5500: Fully Certified and Tested  Tested in DICE Exercise for DISA/JITC System Certification February / March ’06  Accelerated JITC certification via TISP Program  Tested in JUICE ’05 (Joint User Interoperability Communications Exercise) supporting CECOM  EA-TJTN and CERDEC  MIL-STD-810F tested for heat, shock, and vibration

19. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California PacStar™ 5500: Rapid Deployment In Under An Hour  The red button enables rapid 8 minute set-up  Integrated IQ-Core™ Software facilitates interoperability  Create thumb-driven configurations  Quickly add additional users  Minimal training and IT staff required  Clear, simple manuals and wizards  Redundancy for continuity of operations  Promptly deploys in infrastructure-starved environments

20. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California PacStar™ 5500: Compact and Portable  Total weight <300 lbs  2-person lift  Easily fits into typical SUVs and mini-vans  Transportable via commercial freight with no restrictions Quickly deploy in infrastructure- starved environments to support:  Command and control  Training/exercises  Logistics deployment  Continuity of Operations Requirements  Any other needs requiring team communications and data

21. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California PacStar™ 5500: PacStar™ 5500: Ruggedized Construction MIL-STD 810F –Operating shock and transport rated Approaches –Internal reinforced chassis –Supply chain modifications –Internal mounting reinforcement –Cable reinforcement Version 3.0 structure under development Patent pending

22. www.itexpo.com October 10-13, 2006 San Diego Convention Center, San Diego California PacStar™ emergency interoperable communications solution: Key Benefits: – A total solution enabling communications in – infrastructure starved environments – Proven in the “battlefield” – Certified to military standards – Deploys within an hour – Compact & Portable – Integrated Management Software provides: Ease of use Quick Configurations Simplification of complex and difficult tasks Reduces need for expertise, support and training – Unparallel ruggedized construction