1. Seven Habits of Highly Effective People by Stephen R. Covey 1.“Be proactive” 2.“Begin with the end in mind” 3.“Put first things first” 4.“Think win-win” 5.“Seek first to understand, then to be understood” 6.Synergize 7.“Sharpen the saw”

2. Self-Mastery Be proactive Begin with the end in mind Put first things first

3. Teamwork, Cooperation and Communication Think win-win, but keep a no deal option Seek first to understand, then to be understood Synergize (1 + 1 = 3)

4. Trust Account Deposits Understand the other person Keep commitments Clarify expectations Show personal integrity Apologize sincerely

5. Trust Account Withdrawals Failing to keep commitments Betraying trust Insincere apologies

6. Self-Renewal Physical renewal Spiritual renewal Mental renewal Social/Emotional renewal