1. mikevdp@mail.com 1815 Manor Drive Santa Rosa, CA 95403 (707) 545-7520 www.WinePi.com Mike Von der Porten

2. Listening to Learn

3. Let’s talk about a recent trip or vacation!

4. Speakers - How did the reaction of your listener affect you?Speakers - How did the reaction of your listener affect you?

5. Listeners - How did your speaker respond to listening behavior?Listeners - How did your speaker respond to listening behavior?

6. Why is Listening a Key Skill of Leadership? Listening is a primary means for connecting with other people.Listening is a primary means for connecting with other people.

7. Why is Listening a Key Skill of Leadership? Listening is a primary means for connecting with other people.Listening is a primary means for connecting with other people. Listening provides the means to make decisions and solve problems.Listening provides the means to make decisions and solve problems.

8. “Seek first to understand, then to be understood” Steven Covey, The Seven Habits of Highly Effective People

9. Two Parts of Effective Listening: Active Listening Empathetic Listening

10. Two Parts of Effective Listening: Active Listening Empathetic Listening Reflects what a person is saying to confirm comprehension

11. Two Parts of Effective Listening: Active Listening Reflects what a person is saying to confirm comprehension. Empathetic Listening Is a sincere attempt on the part of the listener to understand, in depth, what a speaker is saying

12. Empathetic Listening requires listeners to... Put themselves in the speakers place.Put themselves in the speakers place.

13. Empathetic Listening requires listeners to... Put themselves in the speakers place.Put themselves in the speakers place. Imagine things from the speaker’s point of view.Imagine things from the speaker’s point of view.

14. Empathetic Listening requires listeners to... Put themselves in the speakers place.Put themselves in the speakers place. Imagine things from the speaker’s point of view.Imagine things from the speaker’s point of view. Try to understand how the speaker feels.Try to understand how the speaker feels.

16. Exercise in Effective Listening

18. ROLE PLAY

19. HOW DID WE DO?

20. a positive present as to a negative past a positive present as opposed to a negative past Listeners should always strive to create

22. Listening is the key element in givingandreceivingfeedback

23. Tips on Giving Feedback Be HELPFULBe HELPFUL

24. Tips on Giving Feedback Be HELPFULBe HELPFUL Is recipient open to feedback? (ask!)Is recipient open to feedback? (ask!)

25. Tips on Giving Feedback Be HELPFULBe HELPFUL Is recipient open to feedback? (ask!)Is recipient open to feedback? (ask!) Deal only with changeable behaviorDeal only with changeable behavior

26. Tips on Giving Feedback Be HELPFULBe HELPFUL Is recipient open to feedback? (ask!)Is recipient open to feedback? (ask!) Deal only with changeable behaviorDeal only with changeable behavior Deal with specifics, not generalitiesDeal with specifics, not generalities

27. Tips on Giving Feedback Be HELPFULBe HELPFUL Is recipient open to feedback? (ask!)Is recipient open to feedback? (ask!) Deal only with changeable behaviorDeal only with changeable behavior Deal with specifics, not generalitiesDeal with specifics, not generalities Describe behavior -- do not judge itDescribe behavior -- do not judge it

28. Tips on Giving Feedback Be HELPFULBe HELPFUL Is recipient open to feedback? (ask!)Is recipient open to feedback? (ask!) Deal only with changeable behaviorDeal only with changeable behavior Deal with specifics, not generalitiesDeal with specifics, not generalities Describe behavior -- do not judge itDescribe behavior -- do not judge it Describe the impact on youDescribe the impact on you

29. Tips on Giving Feedback Be HELPFULBe HELPFUL Is recipient open to feedback? (ask!)Is recipient open to feedback? (ask!) Deal only with changeable behaviorDeal only with changeable behavior Deal with specifics, not generalitiesDeal with specifics, not generalities Describe behavior -- do not judge itDescribe behavior -- do not judge it Describe the impact on youDescribe the impact on you Accept your responsibilityAccept your responsibility

30. Tips on Giving Feedback Be HELPFULBe HELPFUL Is recipient open to feedback? (ask!)Is recipient open to feedback? (ask!) Deal only with changeable behaviorDeal only with changeable behavior Deal with specifics, not generalitiesDeal with specifics, not generalities Describe behavior -- do not judge itDescribe behavior -- do not judge it Describe the impact on youDescribe the impact on you Accept your responsibilityAccept your responsibility Check understandingCheck understanding

31. You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring.

32. Tips on Receiving Feedback Seek FeedbackSeek Feedback

33. Tips on Receiving Feedback Seek FeedbackSeek Feedback Listen CarefullyListen Carefully

34. Tips on Receiving Feedback Seek FeedbackSeek Feedback Listen CarefullyListen Carefully Listen activelyListen actively

35. Tips on Receiving Feedback Seek FeedbackSeek Feedback Listen CarefullyListen Carefully Listen activelyListen actively Listen empatheticallyListen empathetically

36. Tips on Receiving Feedback Seek FeedbackSeek Feedback Listen CarefullyListen Carefully Listen activelyListen actively Listen empatheticallyListen empathetically Notice how you are feelingNotice how you are feeling

38. Recap