1. PUENTE PROGRAM between the family and their rights Toolkit

2. COMPONENTS OF THE PUENTE PROGRAM SUPERVISION, MONITORING & EVALUATION PSYCHOSOCIAL SUPPORT FORMATION & TRAINING MANAGEMENT OF MINIMUM CONDITIONS

3. PSYCHOSOCIAL SUPPORT Intervention in crisis Social Capital Social Networks THEORETICAL FRAMEWORK

4. PSYCHOSOCIAL SUPPORT Follow-up – 18 months Closing Phase – 2 months Intensive Phase – 6 months INCLUSION TRAININGAUTONOMY

5. Social Protection System Guaranteed for 5 years Commitment to Participate Continuity Voucher Guaranteed Subsidies Student Support SAPPBSSUF Protection Voucher Psychosocial Support Preferential Access to Social Promotion Programs Families in extreme poverty Families autonomously involved in the available social networks

6. Networks Family Bridge: recording family achievements Storage Shed: recognizing family capital Hop-scotch board: deciding family priorities within defined dimensions Family Tree: presenting family members The family’s journey across the Bridge from social exclusion to inclusion is visualized on their own poster.

8. Recognizing the family: Who are we?

9. Prioritizing our concerns

10. Organizing our Storage Shed

11. Working on builiding the bridge

12. COMPONENTS OF THE PUENTE PROGRAM PSYCHOSOCIAL SUPPORT PSYCHOSOCIAL SUPPORT Management of minimum conditions

13. MANAGEMENT OF MINIMUM CONDITIONS Supply of Programs Housing Program Microenterprise Program Program for Support of Family Subsistence Youth Employment Program for Levelling Labor Competencies

14. COMPONENTS OF THE PUENTE PROGRAM PSYCHOSOCIAL SUPPORT FORMATION & CAPACITATION

15. TRAINING Intervention in Crisis Work in and with networks Community approach Conflict and violence within the family Counseling and self care Rurality Working materials for family support

16. COMPONENTS OF THE PUENTE PROGRAM SUPERVISION, MONITORING AND EVALUATION PSYCOSOCIAL SUPPORT

17. MONITORING AND EVALUATION Registry System and on line monitoring: Tool on the web that facilitates the registry of process Feedback on the intervention process Generates information System of performance evaluationwww.programapuente.cl

18. Family Intervention Unit Local Intervention Network Municipality Regional Coordination and Provincial Support National Supervision Team FOSIS – Municipality Collaborative Agreement Central Level 13 regions 336 communities 261.000 families to be attended 2,200 family support counselors 5 professionals on the central level 13 regional supervisors 44 provincial supervisors