1. Lecture 3

2. Characteristics of overseas visitors South-east Asian and East Asian Cultures Middle Eastern Cultures Southern Asian Cultures Western Cultures

3. South-east Asian and East Asian Cultures Visitors from Singapore, South Korea, China, Japan and so on Body language Avoid prolonged eye contact as it may give offence Be aware of personal space---usually what is acceptable in Western society is too close for Asian society. With the exception of a handshake Exhibit a high standard of grooming It is not appropriate to imitate the bow for Asians Smile appropriately and genuinely

4. Do not point as it is impolite Do not be over-familiar Use non-verbal communication Share the same or a similar Language Indonesia and Malaysia, Hongkong and Singapore Most Asian cultures are demonstrative in public.

5. Middle Eastern Cultures The language spoken is Arabic except Israel; French is also common In Israel, the religion is Judaism; elsewhere the religion is Jewish Body language For a Muslim woman in traditional dress, only the eyes can be seen. Arab culture places considerable importance on eye contact. When greeting each other, many Arab men embrace and shake hands. It is not appropriate to touch a Muslin woman at all.

6. Many Arabs do not use dramatic or sudden arm movements The right hand is used for eating, passing items and so on, as the left and considered unclean. It is considered rude to slouch, lean against walls or put hands in pockets when communicating with Arabs.

7. Southern Asian culture Religion The main religion in India is Hinduism The main religion in Pakistan is Islam. Body language Indians will place their palms together under their chin and bow as a traditional greeting Indians women do not customarily touch but shake hands, mainly with other women It is impolite to whistle in public in India Indians may beckon a waiter by snapping their finger or hissing

8. As for Muslims, the right hand is used for eating. It is not unusual in either country for the men to eat before the women Correct titles are important when addressing people

9. Western cultures Body language Good eye contact is expected It is common for both men and women to shake hands on greeting one another or saying farewell It is common for some customers to touch our arm or pat us on the back. The more intimate, the less personal space Use open, positive body language