1. Motor Carrier Services Telecommuting The Missouri Department of Transportation

2. HISTORY Best value for every dollar Going green Right time, right resources Flexibility

3. Trial by fire Snow storm + icy roads + no employees = success!

4. Hurdles Equipment Security Firewall

5. Resolutions Employee investment or buy-in LogMeIn Cisco 5505s

6. Continuing Success LogMeIn allowed expansion to other programs Modified work processes Instant chat

7. Reaping the Benefits Goal – 10 FTEs 2010 – 2 FTEs 2011 – 8 + FTEs

10. Reasons for improvement Safety & Compliance – relinquished offices Emergency calls included for both agents and admin New equipment purchased

11. Performance Documentation Log Accountability Supervisors review Maintain or improve performance than when in the office

12. Telecommuting Log

13. OSOW Permit Report

15. Rules and How To’s Diagramed how to hook up equipment Labeled the equipment for ease of hookup Added all cords and documents to each bag Sign out log for the phone bags that aren’t assigned Detailed work schedules

16. Proposed phone box rotation

18. For More Information: patricia.suling@modot.mo.gov MCS System & Training Analyst 573.522.4616