1. OPERATIONS MANUAL Step 8 – Systems MUMS IN FRANCHISE

2. EVERY SYSTEM Whilst a lot of this has been covered in other webinars you need to make a list of :- all the systems in your business Exactly how they work Their limitations Whether there are any issues which may arise Territorial consideration

3. WORK THEM THROUGH Remember when you did not know how they worked, this is where we are starting from! An absolute beginner It may seem condescending and like you may well be talking down to your franchisees as you are training them but you must document them step by step, from the very basics! Comprehensive guides for each & every system

4. BENEFITS The benefits of doing this are:- It will help your training run more smoothly It will help you to ensure that your franchisees understand everything about the systems in place It will stop you being asked questions about them all the time You can make sure that your franchisees do not claim to NOT KNOW how that should have been done!