1. Cabin English 民 航 乘 务 英 语 付检新 应用外语系旅游英语教研室

2. Unit Three Pre-flight

3. Teaching Objectives By the end of this unit, Students will:  be familiar with the pre-flight preparations  cultivate the spirit of cooperation  Grasp useful words and expressions related

4.  Part 1 Reading Part 1 Reading  Part 2 DialoguesPart 2 Dialogues  Part 3 Role PlayPart 3 Role Play  Part 4 SupplementaryPart 4 Supplementary Materials Contents

5.  Step 1 Pre-flight preparations  Step 2 New words & useful expressions  Step3 Group discussion Part 1 Reading

6. Step 1: Pre-flight Preparations I. ReviewReview II. Brief IntroductionBrief Introduction III. Pre-flight PreparationsPre-flight Preparations Part 1 Reading

7. I. Review Questions:  What will the CA’s do before the airplane takes off?  What does captain talk about during the pre-flight briefing? Step 1: Pre-flight Preparations

8. II. Brief Introduction  Check the cabin  Check the emergency equipment  Check baby equipment  Welcome the passengers aboard  Make welcoming and other pre-takeoff announcements  Demonstrate emergency equipment  Check the passengers’ seat belts Step 1: Pre-flight Preparations

9. III. Pre-flight Preparations  Checking emergency equipment Checking emergency equipment  Preparing for passengers with special food requirements Preparing for passengers with special food requirements  Preparing for passengers with special needs Preparing for passengers with special needs  Pre-takeoff preparations Pre-takeoff preparations Step 1 Pre-flight Preparations

10. CA’s must check the emergency equipment:  First aid kits, oxygen sets, and public address system  Life rafts, life vests, seatbelts, and oxygen masks  Fire extinguishers and fire axes  Baby cots and baby’s life vest  Passenger safety cards in the seat pockets 1. Checking Emergency Equipment

11. Food code: HNML -- Hindu Style Meal MOML --(Moslem Meal) VGML-- (Vegetarian Meal) KSML—Kosher Meal BBML-- (Baby Meal ) 2. Preparing for passengers with special food requirements

12. Many flights will have passengers with special needs, e.g. the elderly, disabled people, unaccompanied children, pregnant women and those who are under close medical care for whom special medical equipment are needed to be available in advance. These passengers can pre-board the aircraft. 3. Preparing for passengers with special food requirements

13.  Direct the passengers to their seats  Check passenger’s hand luggage  Check all the seat belts and seat positions  Perform the safety demonstrations  Check if someone sitting near the exit is able to open the door in an emergency  Change seats for passengers  Upgrade the passengers at their request 4. Pre-takeoff Preparations

14.  baby cot 婴儿座椅  call button 呼叫按钮  check-list 检查单  code labels 号码标签  emergency exit 紧急出口  fire extinguisher 灭火器  first aid kit 急救药箱  oxygen mask 氧气面罩  oxygen sets 氧气装置  passenger safety cards 乘客安全卡  upright position 垂直位置 Step 2 Words and Expressions

15.  Requirements Students are required to read the text quickly and discuss with group mates to find the correct answers to the following questions. The performance of the group members will be credited. Step3 Group Discussion

16.  What are pre-preparations mainly about?  What should CA’s do for passengers with special dietary requirements?  What kind of passengers should pre-board the aircraft?  Give examples of VIP’s, CIP’s and special needs passengers?  Give an example of an upgraded passenger. Questions

17.  Situation 1 Welcoming Passengers on Board  Situation 2 Hand luggage in the Wrong Place  Situation 3 Checking Seat Belts and Mobile Phones  Situation 4 Sitting in the Wrong Seat Part 2 Dialogues

18.  Good afternoon/ morning/ evening, sir. Welcome on board.  May I see your boarding card/pass, sir?  Your seat number is … This way, please.  Your number is indicated on the overhead compartment. Situation 1 Welcoming Passengers on Board

19.  Excuse me, madam/ sir, but could you put your hand luggage in the overhead compartment? It is blocking the aisle.  Excuse me, sir, but can you remove your bag away from the emergency exit as we require access to the exit at all times?  You can put your luggage in the overhead compartment or stow it under the seat in front of you. Situation 2 Hand luggage in the Wrong Place

20.  Excuse me, sir. Can I help you fasten your seat belt? The airplane is going to take off.  Sorry, sir, would you mind turning off your mobile phone please?  It’s not allowed to use mobile phone during the flight, because it will interfere with the airplane’s radio contact. You can use it after landing. Situation 3 Checking Seat Belts and Mobile Phones

21.  Excuse me, madam, but I think you may be in the wrong seat. Can I see your boarding card?  I’m afraid, madam, you are in the wrong seat. 15F is the next one. Situation 4 Sitting in the Wrong Seat

22.  How can a CA receive the passenger on board?  Where can the passengers put the hand luggage?  Why is the mobile phone not allowed to use during the flight? Questions about dialogues

23.  Group work: Students are required to divided into small groups and perform the role-play based on the following topics. Credits will be granted according to the performance of each group. Part 3 Role Play

24.  Topics: 1. Directing passengers to their seats 2. Checking seatbelts/ mobile phones 3. Checking hand luggage in the wrong place 4. Sitting in the wrong seat Part 3 Role Play

25. Passenger reception and seat arrangement  乘务员在机舱门口欢迎乘客时的问候语： Good morning/ afternoon, sir/ ma’am. Welcome aboard! It’s nice to have you aboard China Southern Airlines.  帮助乘客找座位时： Your boarding card/ pass, please? Would you mind showing me your boarding pass? What’s your seat number? Part 4 Supplementary Materials

26. Passenger reception and seat arrangement  告诉乘客其座位在机舱内的大体位置：  Your seat is over there, 18A. The seat number is indicated along the edge of the overhead storage compartment.  Your seat is in the front/ middle/ rear of the cabin. The window/ aisle/ middle seat.  That’ll be five rows up on the left/ right.  Your seat is in the eighth row from the last/ first. Part 4 Supplementary Materials

27. Passenger reception and seat arrangement  遇行动不便的乘客时： I’ll show you to your seat. This way, please. Step this way, please. Come with me, please. Follow me, please.  为乘客引位时，帮其拿行李 ： May I help you with your bag?  当有乘客挡住过道时 ： Could you please step aside to allow other passengers to pass through? Part 4 Supplementary Materials

28. Passenger reception and seat arrangement  用以提醒那些不知道自己坐错位置的乘客： I’m afraid you are in the wrong seat.  用以向乘客介绍座位上方按钮的功用： This one is the call button, if you need us for anything, please push it. This button turns on your overhead light.  用以介绍椅背调节钮的使用方法： This one is the seat recliner button. If you press the button, the back of your chair will recline so that you can relax and be comfortable. Part 4 Supplementary Materials

29. Passenger reception and seat arrangement  提醒乘客调直椅背： Please put the back of your seat in an upright position.  介绍空调把手的使用方法时： You can turn the knob here in whichever direction you like, or you can shut it off by turning it tightly to the right.  当乘客提出合理的换位要求时： I appreciate your problem and I’ll see if there is a vacant seat for you. Please take the seat for the time being. Part 4 Supplementary Materials

30. The End Thank You