1. Striving to Achieve… Quality TEM Conference Sydney, Australia August 2006 Deborah Elliott, Christchurch Polytechnic Institute of Technology

2. Statement of Commitment to Quality Christchurch Polytechnic Institute of Technology defines QUALITY as delivering what is promised to a recognised, professional standard. OUR STANDARDS OF QUALITY are achieved when: Our programmes are relevant Our services and management practices are timely and user friendly We meet or exceed all internal and external requirements Our students achieve what they want to achieve Deborah Elliott, Christchurch Polytechnic Institute of Technology

3. Quality Management at CPIT Director, Academic Academic Board A.R.C.P.A.C. Follow-Up A.P.C. Faculty Academic Co- ordinators QMS Internal AuditExternal AuditSurveys

4. External Audit at CPIT  Institutes of Technology and Polytechnics – Quality (ITPQ)  New Zealand Qualifications Authority (NZQA)  Other sources Deborah Elliott, Christchurch Polytechnic Institute of Technology

5. Internal Audit at CPIT  Purpose  ITPNZ Academic Quality Standards 1. Institutional Academic Quality Management 2. Development and Review of Qualifications and Educational Programmes 3. Financial, Administrative, Human and Physical Resources 4. Staff Selection, Appraisal and Development 5. Student Information and Admission to Programmes 6. Student Guidance and Support 7. Programme Delivery 8. Off-site practical and workplace components 9. Assessment and Moderation 10. Reporting and Certification 11. Research 12. Internal Audit and Review

6. Internal Audit Planning Deborah Elliott, Christchurch Polytechnic Institute of Technology Pre- Audit External Experts Consultation CPIT Staff Training

7. On the day… Deborah Elliott, Christchurch Polytechnic Institute of Technology Internal Audit Day Staff involved ProcessFeedback

8. Reporting and Responding  Written report  Response written  Endorsed by Faculty Board  Forwarded to Academic Board - forwarded to Lead Auditor for signing off. Deborah Elliott, Christchurch Polytechnic Institute of Technology

9. Other Audit Functions Deborah Elliott, Christchurch Polytechnic Institute of Technology Other Functions P.A.C. ProcessFollow-UpStudent Surveys First Impressions Programme Satisfaction Course Evaluations Quality of Teaching

10. PAC Function Approval Process –Teams of 3 –Director Academic –Academic Board Deborah Elliott, Christchurch Polytechnic Institute of Technology

11. Follow-up Sub-role of P.A.C. Team involved –Coordinator –Team members Function Deborah Elliott, Christchurch Polytechnic Institute of Technology

12. Student Surveys First Impressions Survey Programme Satisfaction Course Evaluations Quality of Teaching Deborah Elliott, Christchurch Polytechnic Institute of Technology

13. Reflecting for the future… Satisfaction vs engagement Rolls Royce vs Morris Minor Students Systems Success Deborah Elliott, Christchurch Polytechnic Institute of Technology

14. Striving to Achieve…Quality TEM Conference Sydney, Australia August 2006 Deborah Elliott, Christchurch Polytechnic Institute of Technology