1. IT Services Transition Weekly Program Management Working Session January 19, 2011 | Wednesday | 10:00am – 12:00pm

2. Agenda Review Program iSite Updates –Demo new, common information architecture (IA) –Discuss and confirm common access approach –Discuss and confirm common issue tracking and open items approach Review Draft Integrated Workplan –Confirm milestones, dates, and overall sequencing –Confirm next steps for refinement, if any Initiate review of IT Service Categories and Actual Services –Conduct round-robin, high-level overview, including a general status update for your working group –Confirm next steps and expectations for next Monday’s PM Working Session Session Wrap-up –Confirm key action items and owners 2

3. 3 Review Program iSite Updates  Demo new, common information architecture (IA) @ http://isites.harvard.edu/icb/icb.do?keyword=ucio_transition&pageid=icb.page393373http://isites.harvard.edu/icb/icb.do?keyword=ucio_transition&pageid=icb.page393373 This iSite Area…Houses This Kind of Information… About the Working Groups WG-specific scope and goals List of WG members Key deliverables (final versions only) Official sets of meeting materials Internal Workspace Pages All working session and meeting materials, including drafts, works-in-progress (WIPs), and discussion docs Running log of key design and transition issues and open items (to be updated in real-time during each working session) Proposed agenda items for future meetings (contributed ad hoc by all working group members and reviewed regularly by co-chairs + PMs)

4. 4 Review Program iSite Updates (continued)  Discuss and confirm common access approach Image goes here Program Role User Intentions Site Admin Page Admin (for general pgs) WG-specific Page Admin View Only UCIO + Chief of Staff (CoS) Other University Exec Sponsors + their Admin Assts Steering Committee Members Program Director + Exec Admin Asst Working Group Advisors Working Group Co-chairs Working Group PMs Working Group Members Transition Team Members All IT Staff World-wide Web

5. 5 Review Program iSite Updates (continued)  Discuss and confirm common issue / open items tracking approach Real-time tracking (i.e., online via iSite during meetings and working sessions) No more than 3 key types of issues and open items are expected to surface: – Design issues – Planning issues – Resources issues Simple prioritization: – Low = negatively impacts progress towards key milestones within the next month if not resolved – Medium = negatively impacts progress towards key milestones within next 2 weeks if not resolved – High = negatively impacting progress towards key milestones now or within the next 1-2 weeks if not resolved Accountability through ownership –owners are expected to work the issues day-to-day all the way through to resolution Program Director will own the integrated, program-wide log of high-priority issues –Pulling directly from the working groups’ issue logs on a weekly basis Image goes here

6. 6 Review Draft Integrated Workplan (see handout)  Confirm milestones, dates, and overall sequencing  Confirm next steps for refinement Image goes here

7. 7 Initiate Review of IT Service Categories and Actual Services (see handout)  Conduct round-robin, high-level overview, including a general status  Confirm next steps and expectations for next Monday’s PM Working Session Image goes here

8. 8 Session Wrap-up  Recap key action items  Assign owner(s) where needed Image goes here Discussion Notes Action ItemOwner(s)Expected Timeframe