1. Deloitte Consulting LLP Commonwealth of Massachusetts Statewide Strategic IT Consolidation (ITC) Initiative IT Consolidation Working Group Discussion Document April 5, 2010 DRAFT – FOR DISCUSSION PURPOSES ONLY

2. - 2 - DRAFT FOR DISCUSSION PURPOSES ONLY Agenda 1 Review Draft IT Consolidation Progress Illustration (5 mins.) B. Block 2Benefits Tracking Update on Results to Date (15 mins.) J. Richman 3Review 1 st Draft of Phase 3c Workplan & “Day 1” Critical Milestones (15 mins.) C. Cho 4Review Secretariat IT Consolidation Plans (10 mins.) SCIOs

3. - 3 - DRAFT FOR DISCUSSION PURPOSES ONLY 1. Review Draft IT Consolidation Progress Illustration

4. - 4 - DRAFT FOR DISCUSSION PURPOSES ONLY Secretariat Services Helpdesk Services(8 / 48) Desktop / LAN Services(8 / 57) Website Info. Architecture(X / Y) Applications Services(X / Y) Infrastructure Services Data Center Services (% of services processed @ MITC?) Network Services(1 / 15) Email & Dir. Services (Proportion of email users on MassMail) Web Portalizations (Proportion websites standardized on Mass.Gov) IT Consolidation Program Illustrative Progress Meter December 2010 and Beyond Substantially Complete 75%? AO 4/1/10 Completion Phase 3b AO 7/2/10 Completion Phase 3c 90% 40%15% 33%50% 12% 10% 35% 25% 45% 80%40% 70% 50% 22% 28% Goal for 12/31/10 Level 1Level 2L3 Level 1 = 10% - 49% Level 2 = 49% - 99% Level 3 = 100%

5. - 5 - DRAFT FOR DISCUSSION PURPOSES ONLY 2. Benefits Tracking Update on Results to Date

6. - 6 - DRAFT FOR DISCUSSION PURPOSES ONLY Benefits Tracking Update Results to Date

7. - 7 - DRAFT FOR DISCUSSION PURPOSES ONLY 3. Review 2nd Draft of Phase 3c Workplan & “Day 1” Critical Milestones

8. - 8 - DRAFT FOR DISCUSSION PURPOSES ONLY Overview of 1 st Draft of New Phase 3c Workplan January – March 31, 2010 As you review the status of the key milestones, please note: ‒ Katie B. and Alex roll-off 3/31, Wednesday (next week) April – July 1, 2010 (FY11 begins) Handout is a 1 st cut draft only Please review and provide feedback by close of business 3/29, Monday ‒ Email to Julia Richman (jurichman@deloitte.com), copying Ben Block (benjamin.block@state.ma.us) As you review the status of the key milestones, please note: ‒ Mark, Roy, Cathy, Julia roll-off on 5/28, Friday Phase 3bPhase 3c Please see separate handout

9. - 9 - DRAFT FOR DISCUSSION PURPOSES ONLY What Will Program Success Look Like on ‘Day 1’ (July 1 st )? Key Benefits Efficiency Effectiveness Information Security Secretariat IT SvcsCommonwealth IT Infrastructure SvcsCommonwealth Svc Excellence 2. IT Sourcing Strategy 3. Helpdesk Services consolidated ‒ ANF, EOEEA, EOHED, EOPSS 4. Desktop/LAN Services consolidated ‒ ANF, EOEEA, EOLWD ‒ EOHED, EOPSS (initiated) 5. Website IA portalized ‒ EOE (1 agency), MassDOT 6. Application Services consolidated ‒ EOEEA, MassDOT 7. Data Center Services ‒ Server virtualization architecture developed ‒ EOHHS data center pilot completed ‒ Consolidation plans synchronized ‒ Security Architecture developed 8. Network Services ‒ EOHHS VoIP solution implemented (75%) ‒ Telecom savings realized for EOEEA ‒ Network backbone / MBI TBD 9. Email & Directory Services ‒ MassMail eJournaling & archival strategy complete and solution deployed ‒ DIA, CHSB, MassDOT on MassMail ‒ Active Directory Strategy developed & approved 10. Service Excellence ‒ Product mgmt options & cost revenue scenarios developed ‒ FY11 rates for ITD svcs developed & approved by ISB ‒ FY11 Svc Catalog updated ‒ New helpdesk tool contract finalized; implementation plan developed; implementation in progress 11. IT Governance 12. IT Finance 13. HR/Talent 14. Communications Benefits tracking measurement and reporting process rolled-out across remaining 6 Secretariats Coordination processes between CIO Cabinet, ISB, TGB, ESB implemented Secretariat Financial ISAs dissolved; SWCAP approved; DCAPs developed and approved SCIO oversight of IT spend through MMARS workflow implemented in selected Secretariats Wave 1 EOHHS staff transition to ITD initiated; CIAT updated and loaded into web-based tool IT workforce trained on ITIL; IT Learning Program Plans developed Program communications transitioned to Commonwealth as Primary Owner Regular IT Consolidation Roadshows with agency business stakeholders in place 1. Program Management: Fully transitioned to Commonwealth as Primary Owner

10. - 10 - DRAFT FOR DISCUSSION PURPOSES ONLY We Are Here

11. - 11 - DRAFT FOR DISCUSSION PURPOSES ONLY We Are Here

12. - 12 - DRAFT FOR DISCUSSION PURPOSES ONLY We Are Here

13. - 13 - DRAFT FOR DISCUSSION PURPOSES ONLY Critical Milestones for ‘Day 1’ (7/1/2010) Please see separate handout

14. - 14 - DRAFT FOR DISCUSSION PURPOSES ONLY 4. Review Secretariat IT Consolidation Plans

15. - 15 - DRAFT FOR DISCUSSION PURPOSES ONLY Secretariat IT Consolidation Plan Refresh 3/31/10

16. - 16 - DRAFT FOR DISCUSSION PURPOSES ONLY Secretariat IT Consolidation Plan Refresh 3/31/10