1. Copyright 2010, The World Bank Group. All Rights Reserved. MANAGEMENT OF A CENSUS, PART 2 THE CENSUS AND MATRIX MANAGEMENT Quality Assurance of Census 1

2. Copyright 2010, The World Bank Group. All Rights Reserved. FUNCTIONAL ORGANIZATION Traditional NSO Organization: Subject Matter Groupings: o Economic o Social o National Accounts, etc. Central Services: o Human Resources o IT / Methodology o Cartography / Geography / GIS o Dissemination, etc. (Regional Offices) 2

3. Copyright 2010, The World Bank Group. All Rights Reserved. FUNCTIONAL CONUNDRUM Census is a massive, complex programme: Requiring careful planning Sequential preparation Time management Specialized staff working together 3

4. Copyright 2010, The World Bank Group. All Rights Reserved. MATRIX MANAGEMENT Uses Project Management Distributed Responsibility Interdisciplinary Ephemeral 4

5. Copyright 2010, The World Bank Group. All Rights Reserved. PROJECT MANAGEMENT Divides tasks into manageable chunks Big tasks are sub-divided into smaller ones  concurrent  sequential 5

6. Copyright 2010, The World Bank Group. All Rights Reserved. DISTRIBUTED RESPONSIBILITY Responsibility delegated to teams Responsibility accepted by teams 6

7. Copyright 2010, The World Bank Group. All Rights Reserved. TRUST Senior Managers Trust staff to achieve goals Project Teams Trust that Senior Management will back them All Trust that will get help when necessary 7

8. Copyright 2010, The World Bank Group. All Rights Reserved. SCHEDULING Tasks sequential Resources limited – Physical resources – Human resources 8

9. Copyright 2010, The World Bank Group. All Rights Reserved. RESOURCE DETERMINATION Proposed Negotiated Accepted 9

10. Copyright 2010, The World Bank Group. All Rights Reserved. COMMITMENT Deliverables Delivery Date Milestones 10

11. Copyright 2010, The World Bank Group. All Rights Reserved. MONITORING PROGRESS Tracking Mechanism Records Progress Early Warning System 11

12. Copyright 2010, The World Bank Group. All Rights Reserved. TRACKING SYSTEMS Project Team Reports GANTT Charts PERT Charts Critical Path Analysis 12

13. Copyright 2010, The World Bank Group. All Rights Reserved. GANTT CHART Source: http://en.wikipedia.org/wiki/Gantt_chart 13

14. Copyright 2010, The World Bank Group. All Rights Reserved. PERT PERT network chart for a seven-month project with five milestones (10 through 50) and six activities (A through F). 14

15. Copyright 2010, The World Bank Group. All Rights Reserved. MONITORING SYSTEM Input: Project Team Reports Output: Tables Charts Warnings 15

16. Copyright 2010, The World Bank Group. All Rights Reserved. MONITORING SYSTEM Manual Automated 16

17. Copyright 2010, The World Bank Group. All Rights Reserved. RESPONDING TO WARNINGS When the monitoring system identifies a delay which affects the critical path – Management has 3 options: 1.Find a way to bring a project back on schedule; 2.Reduce the time required for a future segment (or a combination of 1 & 2); 3.Delay Census Day 17

18. Copyright 2010, The World Bank Group. All Rights Reserved. ADVANTAGES OF MATRIX MANAGEMENT Expands Leadership Pool Stretches ability Motivation & Commitment Collegiality & Co-operation 18

19. Copyright 2010, The World Bank Group. All Rights Reserved. DISADVANTAGES Rivalry with Functional Organization Generates resentment from those passed over Risks failure when poor choices made 19

20. Copyright 2010, The World Bank Group. All Rights Reserved. SIDE BENEFITS OF MATRIX MANAGEMENT For the NSO Improves overall capability Separates the wheat from the chaff Identifies candidates for advancement 20

21. Copyright 2010, The World Bank Group. All Rights Reserved. For all employees offers them more opportunity to grow Provides challenges Shows them what they can do and where they need to improve their capabilities 21 SIDE BENEFITS OF MATRIX MANAGEMENT

22. Copyright 2010, The World Bank Group. All Rights Reserved. SIDE BENEFITS OF MATRIX MANAGEMENT For the over-achievers Demonstrated their capabilities Put them in the limelight Enhanced their career opportunities 22