1. Team #1 Week 4/11 – 4/15 Service Manager - Kyuu Lee Line Manager - Summer Pettus Production Manager – Jason Cherney “Great things are accomplish with good planning and not quite enough time.” ~ Unknown

2. Mission Statement Our team will work together to give our guests the best possible experience by providing friendly and efficient service and quality food as we follow and maintain our norms as well as the goals of The Restaurant at Kellogg Ranch.

3. Objectives Achieve a Manager’s Special sales percentage of at least 35% of the total a la carte entrée sales mix during our management week. We will measure our quality of food and service to ensure consistency by collecting comment cards from at least 80% of all a la carte guests. We will ensure open communication with our staff and manage in a professional manner by doing a start-stop-continue in Tuesday’s debriefing and getting follow up feedback on Friday that shows improvement

4. Objective 1 Achieve a Manager’s Special sales percentage of at least 35% of the total a la carte entrée sales mix during our management week Actions / Strategies: – Implement tactics in marketing & merchandising plan timeline – Sample plates on display in lobby – Prep enough product – Sample greets for servers – Ensure server product knowledge

5. Objective 2 We will measure our quality of food and service to ensure consistency by collecting comment cards from at least 80% of all a la carte guests. Actions / Strategies: – Proper timing of comment card delivery – Table tracking to ensure each guest gets a card – Something to write with – Service manager table visit to include a request for written feedback during “table touching” – “Free Lunch” drawing from returned cards

6. Objective 3 We will ensure open communication with our staff and manage in a professional manner by doing a start-stop- continue in Tuesday’s debriefing and getting follow up feedback on Friday that shows improvement Actions / Strategies: – Start-Stop-Continue on Tuesday afternoon – Include some questions with a rating scale – Managers meet to discuss results on Tuesday night or Wednesday morning – Analyze quantitative and qualitative staff feedback – Implement steps to address the feedback – Follow-up survey on Friday to assess improvements

7. Quality and Friendly Service

8. Quality Food

9. A taste of the Mediterranean

10. Manager’s Special Greek Salad – A traditional Greek Salad served with kalamata olives and crumbled feta cheese Chicken Kebab – Skewered marinated chicken grilled to perfection served over a bed of Mediterranean rice. Baklava – Filo dough layers filled with a walnut stuffing Glazed with our homemade syrup.

12. Marketing Plan and Tactics Community o Flyers at Resident Halls and specific locations on campus o Flyers at the Collins School o Flyers to “Deans and Department Heads” o Flyers to CSHM Faculty o Marquee o Email to Collins School Students

13. Merchandising In-House o Table Tents on tables during management week o Food Display o Set up and display everyday in Foyer o Use a colorful poster backdrop o Selling Scripts for Servers o Product knowledge sheets for servers o Methods of preparation o List of ingredients o Decorations

14. Sales Forecast MonTueWedThuFriTotal Date4/114/124/134/144/15 Banquets 46 KHP 20 PDR66 A La Carte4570407060285 Total Count4570867080351

15. Occurrences Affecting Volume Campus Events – Currently no events are scheduled during management week. Rain - Unpredicted weather

16. Other Day-Part Team Expectations Will be working directly with Lesley, Ben, and Ernie, because they are the management team for the week Help dinner with any banquet setups and/or food preparation – On Thursday April 14, there is a banquet for 60 guests – Friday and Saturday are currently set as a la carte dining

17. Closing Thoughts As the first management team, we understand that we will face challenges. With the hard work and dedication of our management team and all of you, we hope that we will be able to accomplish our goals as well as the goals of the RKR. Many people will be nervous. Remember that this is a TEAM effort. We will all help one another. Do not hesitate to ask us questions or for help. We look forward to being your management team working with you all. See you in Spring!