1. Business Communication, 5e By Krizan, Merrier, and Jones © 2002 South-Western College Publishing LET’S TALK BUSINESS Lulu Fou, Manager, Andersen Consulting As a senior executive at Andersen Consulting, I have spent many years recruiting talented individuals to our consulting firm. The best applicants I have seen are high achievers. These qualities are demonstrated by good grades, work experience, & leadership activities. Resumes should be kept to one page in length; busy people are too busy to read more than one page. And, most college graduates and many professionals do not have sufficient substance that cannot be summarized in one page. Lastly, the worst mistake that I have seen is where the applicant misspells the company name. Some highly qualified applicants have lost an opportunity for an interview for this simple but unfortunate oversight. Resumes should be kept to one page in length; busy people are too busy to read more than one page. And, most college graduates and many professionals do not have sufficient substance that cannot be summarized in one page. Lastly, the worst mistake that I have seen is where the applicant misspells the company name. Some highly qualified applicants have lost an opportunity for an interview for this simple but unfortunate oversight. The applicant that is enthusiastic and engaged in the interview will score favorably. During the interview, I am validating the resume for its content. The bottom line is whether the applicant will be able to integrate well with the team. Is this person reliable, trustworthy, and someone that I would like to work with? The successful applicant will be able to communicate those qualities verbally and non-verbally.

2. Business Communication, 5e By Krizan, Merrier, and Jones © 2002 South-Western College Publishing Analyzing Your Qualifications 1.Personal Information 2.Education 3.Experience 4.References

3. Business Communication, 5e By Krizan, Merrier, and Jones © 2002 South-Western College Publishing Obtaining Information About Employment Opportunities 1.Career Centers 2.The Internet 3.Newspaper and Journal Advertisements 4.Private or Government Employment Agencies 5.Other Sources Friends Friends Relatives Relatives Instructors Instructors Acquaintances Acquaintances Past or Present Employers Past or Present Employers

4. Business Communication, 5e By Krizan, Merrier, and Jones © 2002 South-Western College Publishing Preparing Your Resume 1.Opening 2.Education 3.Experience 4.Activities, Honors, Special Skills, and/or Other Appropriate Titles 5.References

5. Business Communication, 5e By Krizan, Merrier, and Jones © 2002 South-Western College Publishing Resumes 1.Styles of Resumes Targeted Resume Targeted Resume General Resume General Resume 2.Formats for Resumes Chronological Format Chronological Format Functional Format Functional Format Choosing a Format Choosing a Format 3.Electronic Resumes Scannable Resumes Scannable Resumes »Keywords »Preparing a Scannable Resume On-Line Resumes On-Line Resumes

6. Business Communication, 5e By Krizan, Merrier, and Jones © 2002 South-Western College Publishing Sample Resume In Scannable Format Sample Resume In Scannable Format Mary Carol Chen 301 Palmatum Street Livermore, CA 94550 Home: (510) 555-1751 E-mail: mcchen@aol.com KEYWORDS Human Resources. Management.Organizational Skills.ADA. Applicant Screening. Applicant Tracking. Supervisor. 4+ years experience. Team Player. 401K. Training and Development. Service Award. B.S. MS Word. PowerPoint. Resumix. PeopleSoft. Communication. Dean=s List. SHRM. Spanish Fluency. OBJECTIVE Seeking a Human Resources position which will utilize my management and organizational skills and lead to increased responsibility and advancement. EDUCATION California State Polytechnic University, Pomona, Pomona, California Business Administration Degree, 2001 Management and Human Resources Major, 3.33/4.0 (Overall) GPA Computer Experience and Training: Hardware: IBM PC, Macintosh, VAX VT120 (UNIX); Software: MS Word 7.0, MS Excel 7.0, MS PowerPoint 7.0, MS Access 7.0, MS Schedule+, e-mail, Synchronics, Lotus 1-2-3, Corel WordPerfect 7.0, Aspects, GroupSystems v5.0 (GDSS) Relevant Coursework: Human Resources Principles, Staff Development, Training and Development, Compensation and Benefits Planning, HR Computer Applications, Communications for Management EXPERIENCE Tools-r-us, Livermore, CA 94550 September 1997 to present Human Resources Specialist and Supervisor Manage 15 employees in human resources department, coordinate medical, 401K, and pension plans, train employees in human resources hiring procedures, insure compliance with affirmative action programs. ACHIEVEMENTS/ACTIVITIES Dean’s and President’s Honors List; Community and High School Tennis Coach; BSA Den Leader; Member of Society for the Advancement of Management and Society for Human Resource Managers

7. Business Communication, 5e By Krizan, Merrier, and Jones © 2002 South-Western College Publishing Reference List Mr. Marion Sandoval, Manager Tools-r-us 1234 Crownpoint Street Livermore, CA 94550 (925) 555-7834 (925) 555-7835 FAX Mrs. Rowena Kelsey, Consultant San Ramon Corporation 2387 Seboyeta Avenue Danville, CA 94526 (925) 555-7817 Rk@sr.com Dr. Carol Larson Jones, Professor College of Business Cal Poly Pomona 3801 West Temple Avenue Pomona, CA 91768 (909) 869-2428 Cljones@csupomona.edu Mary Carol Chen 301 Palmatum Street Livermore, CA 94550 Home: (510) 555-1751 E-mail: mcchen@aol.com