1. Client Config Tool (CCT) Training December 16 & 17, 2003 Powered by

2. Agenda Pinellas Acquisition Pinellas Acquisition Overview of CCT Overview of CCT Email to Customer Email to Customer Timeline Timeline Demo Demo FAQ’s FAQ’s

3. Background Knology is acquiring approx. 9,200 customers from Verizon Online (VOL) in Pinellas county Dec. 2003 (approx. 19,000 email accounts) Knology is acquiring approx. 9,200 customers from Verizon Online (VOL) in Pinellas county Dec. 2003 (approx. 19,000 email accounts) Problem: Need to convert customer PC settings with minimal calls to Teamdata Problem: Need to convert customer PC settings with minimal calls to Teamdata Answer: Utilize a web-based Tool - CCT (Client Config Tool) to automatically change the settings Answer: Utilize a web-based Tool - CCT (Client Config Tool) to automatically change the settings We have partnered with Adrenaline Technologies to deliver this secure tool (SSL & SSH) We have partnered with Adrenaline Technologies to deliver this secure tool (SSL & SSH)

4. Product Comparisons Verizon Americast Product: 1Mb – 256k $44.95 Verizon Americast Product: 1Mb – 256k $44.95 7 E-mails, 10Mb web-space 7 E-mails, 10Mb web-space Day 1 Knology High Speed: 2Mb – 256k $44.95 Day 1 Knology High Speed: 2Mb – 256k $44.95 7 E-mails, 10Mb web-space, content access 7 E-mails, 10Mb web-space, content access Day 1 Knology Intronet: 256k – 64k $28.95 Day 1 Knology Intronet: 256k – 64k $28.95 4 E-mails, no extra content access 4 E-mails, no extra content access Competitor Brighthouse: 2Mb – 384k $44.95 Competitor Brighthouse: 2Mb – 384k $44.95 4 ISP Choices: Roadrunner, Earthlink, 4 ISP Choices: Roadrunner, Earthlink, AOL Broadband, Internet Junction AOL Broadband, Internet Junction Competitor Verizon DSL: 1.5Mb – 256k $39.95 Competitor Verizon DSL: 1.5Mb – 256k $39.95

5. The CCT Tool (What it does) Knology will send new Pinellas customers controlled batches of emails Knology will send new Pinellas customers controlled batches of emails Emails will contain a link to run the configuration tool Emails will contain a link to run the configuration tool Verizon.net email accounts will be found and converted to knology.net accounts (only for those emails with USHA account that is the same as “sent to” email address). Verizon.net email accounts will be found and converted to knology.net accounts (only for those emails with USHA account that is the same as “sent to” email address). Customer will be prompted to reset password for Knology emails Customer will be prompted to reset password for Knology emails If home page is set to start.verizon.net change it will be changed to home.knology.net (with no prompt), otherwise the customer will be informed of the option to automatically set the Knology home page If home page is set to start.verizon.net change it will be changed to home.knology.net (with no prompt), otherwise the customer will be informed of the option to automatically set the Knology home pagehome.knology.net

6. The CCT Tool (What it does - cont.) If a VOL news server exists, a message will be displayed telling customer they can subscribe to newsgroups at news.knology.net (will not set automatically) If a VOL news server exists, a message will be displayed telling customer they can subscribe to newsgroups at news.knology.net (will not set automatically) Emails will be forwarded from old Verizon account to new Knology account starting at close date. Emails will be forwarded from old Verizon account to new Knology account starting at close date. Knology will delete the forwarded email for the customers until the customer completes the migration. Knology will delete the forwarded email for the customers until the customer completes the migration. Once the customer’s migration is completed, a flag will be sent to NetOps to stop deleting the customer email. Customer is then considered “fully migrated to Knology” Once the customer’s migration is completed, a flag will be sent to NetOps to stop deleting the customer email. Customer is then considered “fully migrated to Knology” Note: Less than 50 email addresses are duplicates of knology.net email addresses and these will be handled as ICB.

7. Major milestones and dates Email sent to first batch (50) of Pinellas customers 1/6/03 Email sent in daily batches of (TBD) to Pinellas customers Note: Daily update call between Teamdata, Product Mgmt, and Adrenaline. Week of 1/6/03 Monitor success rate and determine additional action plan and subsequent batches until conversion complete. TBD Conversion Complete No later than 2/28/03

8. Email to Customer Verizon Online, an americast ® affiliate company, has worked with Knology to simplify the process of switching your E-mail, webspace, and portal service to the Knology systems. You will be required to convert to a Knology email address (username@knology.net) by the simple process outlined below. Once you have completed the migration steps, please start notifiying your friends and family of your new Knology.net address so that they may start using it. As an added convenience, your Verizon E-mail will be forwarded to your new Knology account until February 1, 2004. username@knology.net If you only access your email via webmail, or if you should encounter any problems, please call our Customer Service Center at 866.745.3685 (press Option 3) and ask for an Internet specialist for assistance. Welcome to Knology! We are glad to have you with us. Sincerely, Knology Product Management Four easy steps to migrate your current Whirlwind ® service to Knology 1. Click on the following link and follow the instructions. 2. Write down your new passwords for each user address. 3. Share your new Email address with friends and family. 4. Enjoy the benefits of your new Knology Internet service!

9. The CCT Tool (In action)

13. Access to Customer Query https://secure.adrentech.com/ pcconfigtool/statussearchreport.aspx

14. The CCT Tool (Customer Query)

15. The CCT Tool (Summary)

16. Customer FAQ’s Q:If I want to input my email account manually, what settings should I use? A:Incoming Mail (POP3): pop3.knology.net Outgoing Mail (SMTP): smtp.knology.net Q:How do I access knology newsgroups? A:news.knology.net Q:Can I keep my VOL email account? A: No, customers have to make the change by the end of February. Email sent to VOL accounts will be forwarded for 60 days. Q:Can I still access my VOL webmail after my email account is migrated? A:Yes, but it would be a good idea to tell everyone about your new Knology email address before the VOL service is discontinued

17. Escalations For all issues please contact your TeamData supervisor. Supervisors can contact: Lynn Hall for Program Questions/Issues Geoff Cudd for CCT Questions/Issues