1. Leading the Public Service to Higher Productivity Service Charter Briefing to the Portfolio Committee on Public Service and Administration 11 September 2013 Cape Town

2. Leading the Public Service to Higher Productivity Presentation Outline ______________________________ Introduction Legislative Context Definition of the Charter Purpose of the Charter Other Objects of the Charter Articles of the Charter Implementation of the Charter Schedule of Interviews 2

3. Leading the Public Service to Higher Productivity Introduction _____________________________________ Resolution 1 of 2012 on the improvement in salaries and conditions service of public servants, committed parties to sign a service charter. All parties in the PSCBC signed the Service Charter ▫Resolution 1 of 2013 ▫Agreement enjoys a 100% majority signature The main concern of the parties were: ▫Levels of service delivery and efficiency; ▫The need for a reciprocal relationship between the wage bill and the performance of public servants; ▫The relations between the State, public servants and citizens; and ▫The ability of the State to render professional, accessible, quality, affordable and sustainable public services. 3

4. Leading the Public Service to Higher Productivity Legislative Context _____________________________________ Chapter 10 of the Constitution establishes the following basic values and principles that govern public administration: ▫A high standard of professional ethics must be promoted and maintained; ▫Efficient, economic and effective use of resources; ▫Impartial, fair, equitable and unbiased provision of services; ▫Public administration must be development – oriented; ▫Transparency must be fostered by providing the public with timely, accessible and accurate information; ▫People’s needs must be responded to; and the public encouraged to participate in policy making; ▫Public administration must be accountable; and ▫Good human resources management and career – development practices to maximise human potential, must be cultivated. 4

5. Leading the Public Service to Higher Productivity Legislative Context cont. _____________________________________ Public Service Act, 1994 as amended and Public Service Regulations, White Paper on Transforming Public Service Delivery, 1997 (Batho Pele), and Various pieces of government legislation developed since 1994 and international agreements. 5

6. Leading the Public Service to Higher Productivity Definition of the Charter _____________________________________ The Service Charter is an accord between the State as Employer and the public service unions represented in the PSCBC A social contract, pledge, commitment between the State and public servants; Sets out roles and responsibilities of parties; Enables service beneficiaries to understand what they can expect from the State; and Will form basis of engagement between government and citizens. 6

7. Leading the Public Service to Higher Productivity Purpose of the Charter _____________________________________ The Charter re-commits parties to the following: ▫Batho Pele Principles: consultation, value for money, transparency, accountability, redress, courtesy, information sharing and setting service standards. The Charter is a pledge by: ▫All public servants to improve service delivery; ▫The State to provide the necessary resources for public servants to optimally perform their duties; and ▫The trade unions to ensure that their members abide by the pledge, and intervene in instances of breach. The Charter is a commitment: ▫By all to serve the country with pride. 7

8. Leading the Public Service to Higher Productivity Purpose of the Charter cont. _____________________________________ The Charter: ▫Is a vehicle to fast track service delivery in response to needs and aspirations of citizens; and ▫Recognises the centrality of citizens in the delivery of public services ▫Is a focused, strategic, long term and coordinated approach to address, the lack of skills, lack of a service ethos, under-staffing, and to build a professional public service; ▫Defines services offered by State to citizens; ▫Outlines service standards; ▫Registers the commitment by the State as Employer towards public servants; and ▫Specifies commitments by public servants towards citizens. 8

9. Leading the Public Service to Higher Productivity Other Objects of the Charter _____________________________________ Improve service delivery programmes and enhance productivity; Define service standards in various sectors; Facilitate social dialogue and strengthen the social partnership; Encourage citizen participation in the delivery of public services; Ensure effectiveness, efficiency responsiveness in service delivery; and Reward excellent performance. 9

10. Leading the Public Service to Higher Productivity Articles in the Charter _____________________________________ Purpose of the Charter Who the partners to the Charter are; Where the partners to the Charter are found; List of services offered by the State; Service standards; Commitments by the State as Employer; and Commitments by public servants. 10

11. Leading the Public Service to Higher Productivity Implementation of the Charter _____________________________________ The Minister for the Public Service and Administration, together with all the signatory trade unions, successfully launched the Service Charter on 29 August 2013. The Charter was welcomed, supported and lauded by: ▫COSATU; ▫Federation of Democratic Unions of South Africa; ▫The Independent Labour Caucus; ▫Business (Business Unity South Africa and Black Business Council); and ▫NEDLAC. Cabinet endorsed the Charter on 4 September 2013. 11

12. Leading the Public Service to Higher Productivity The Service Charter is being translated into the 11 official languages Batho Pele coordinators will be distributing copies of the Charter to all departments Public awareness is being created through newspaper advertisements ▫Complaints and feedback to be received through the Batho Pele Call Centre (0860 428 399) ▫Public encouraged to write to Ministers and Accounting Officers, including Municipal Managers 12 Implementation of the Charter cont. _____________________________________

13. Leading the Public Service to Higher Productivity Premiers will lead the provincial launches from October 2013 – March 2014 Campaigns: ▫To educate all public servants on the Charter will be conducted ▫To educate the public on the contents of the Charter in order for them to monitor implementation and provide feedback The Charter will be tabled in the Provincial Legislatures and Municipal Councils ▫To ensure implementation and the monitoring thereof 13 Implementation of the Charter cont. _____________________________________

14. Leading the Public Service to Higher Productivity Charter to be incorporated in the Performance Agreements of Heads of Departments and Municipal Managers The Office of Standards and Compliance to monitor implementation on a quarterly basis Charter will be central to government community outreach programmes such as Imbizos All public servants to sign the Charter 14 Implementation of the Charter cont. _____________________________________

15. Leading the Public Service to Higher Productivity Schedule of Interviews _____________________________________ A schedule will be determined for: ▫Community radio stations ▫SABC radio stations 15

16. Leading the Public Service to Higher Productivity thank you