1. HAN Update AMIT/RMS June 2012 1

2. HAN Core Support Team HAN Coordinator Jay Foliano Oncor Robert Smith CNP Steve Mulroe AEP Jerry Young TNMP Bobby Roberts PUCT Rebecca Reed -RMS/AMIT – 03/12/12 Coordinators Vendors/ MFG REPS/3rd Party 2

3. HAN Support Design HAN Initiatives HAN Initiatives Documentation Joselito Documentation Joselito HAN Task Force Jay HAN Task Force Jay Market Awareness Jay Market Awareness Jay National Standards EnerNex - TBD National Standards EnerNex - TBD Call Center Scripts Don Smallwood Call Center Scripts Don Smallwood -RMS/AMIT – 02/22/11 TDSP’s ROR/REP/3rd Party/Mfg 3

4. HAN Project - Milestones – Defined the HAN Support Model operational requirements: – Short and Long Term objectives – SMT help desk scenarios, issue resolution and notification process flows – Customer information to capture for issue resolution – Guidelines for issue escalation and to transfer to technical Support (level 2) – Targeted SLO’s – Template for the “HAN Operation Support Model “ documentation – Table of Contents – Skeletal contents in place – June 30, Draft document ready for the review Team process – Developed the initial HAN SMT Help Desk Scripts – HAN Documentation May 31, published the updated version – Completed “Texas HAN Device Test Report” on the PUCT Web-Site and Ownership – TDSP’s defined the Security Risk to standardize the HAN provisioning/pairing window across the TDSP’s 4

5. HAN Project – Next Steps - Publish the Draft “HAN Operation Support Model documentation” for the review Team to finalize for initial publication to the market - Review the HAN support model with OWG and AMIT and implementation steps and dates – Assign ownership/coordinator and oversight for the operation model for a phased implementation effort and on-going support – Turn-over of the HAN SMT Help desk scripts for training – Finalize the proposed standardized HAN provisioning/paring window with the market participants for input and buy-in to proceed 5