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© 2006 ITT Educational Services Inc. IT412 Voice and Data Integration : Unit 5 Slide 1 Unit 5 Voice Over IP Technology – Pieces and Parts.

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Presentation on theme: "© 2006 ITT Educational Services Inc. IT412 Voice and Data Integration : Unit 5 Slide 1 Unit 5 Voice Over IP Technology – Pieces and Parts."— Presentation transcript:

1 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration : Unit 5 Slide 1 Unit 5 Voice Over IP Technology – Pieces and Parts

2 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 2 Overview Explain the key benefits of VoIP and compare it with IPT.  Provide the key benefits of VoIP.  Explain the importance and purpose of a packet call center.  Describe how and why the calling card market is enabled because of VoIP.  Explain two stage dialing.  List the various value-added services available though the new technology.  Describe in detail ICW.  Describe in detail what V2L is.  Provide a “Case study” explanation of how VoIP can help out a corporation.

3 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 3 Virtual Agents

4 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 4 Circuit-Switching Call Center

5 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 5 Packet Telephony Call Center

6 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 6 Common Infrastructure for All Call Agents

7 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 7 Click to Talk

8 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 8 Two Stage Dialing

9 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 9 Pre- and Post- Laid Internet Telephony Components

10 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 10 Call Flow

11 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 11 Call Flow: Part 2

12 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 12 Call Flow: Part 3

13 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 13 ICW Call-Flow

14 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 14 Enterprise Telephony

15 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 15 Enterprise Voice and Data Networks

16 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 16 Typical Enterprise Voice and Data Networks

17 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 17 Integrated Voice and Data Networks

18 © 2006 ITT Educational Services Inc. IT412 Voice and Data Integration: Unit 5 Slide 18 Voice/Data Integration to the Desktop

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