1. Expediency & Justice Is There a Balance? Budd A. Hetrick, Jr. Deputy Chief Idaho Bureau of Occupational Licenses

2. Prejudiced Presenter Problem! Joe public Joe public Regulated licensee Regulated licensee Elected official Elected official Board member Board member Investigator Investigator Regulatory administrator Regulatory administrator

3. What is the Focus?

4. Expediency Obsolete Haste Haste Dispatch Dispatch –An enterprise requiring haste or caution. Current The quality or state of being suited to the end in view: –Suitability –Fitness

5. Justice The maintenance or administration of what is just, especially by the impartial adjustment of conflicting claims or the assignment of merited rewards or punishments. The administration of law; especially : the establishment or determination of rights according to the rules of law or equity.

6. Expedient Justice - What does it take? PROCESS PROCESS PROCESS

7. The Complaint Process Receive Receive Log Log Analyze Analyze Investigate Investigate Review Review Recommend Recommend Determine Determine Order Order

8. Receive A “formal” Complaint acceptance policy. 1. Written 2. Signed

9. Log Maintain a comprehensive complaint log. Maintain a comprehensive complaint log.

10. IBOL Electronic Log

11. Analyze Adequate information Adequate information Specific Allegations Specific Allegations Jurisdiction Jurisdiction Applicable regulations Applicable regulations

12. Investigate Personal Timely Professional Thorough

13. Review Monitor the progress Monitor the progress Maximize communication Maximize communication Maintain the Focus Maintain the Focus

14. Recommend What was the allegation? What do the facts reveal? What do the laws and rules require? Is there a precedent?

15. Determine The ultimate authority makes the final decision.

16. Order The Formal Complaint The Revealed Facts The Board’s Decision The Available Appeal

17. Expedient Justice It takes - PROCESS PROCESS

18. Expediency & Justice Idaho Bureau of Occupational Licenses 1109 Main Street – Suite 220 Boise, ID 83702 208-334-3233 bhetrick@ibol.state.id.us www.state.id.us/ibol