1. HiSeasNet Policy and Organization Above and around all of the technical stuff: Organization and policies that hold HiSeasNet together Above and around all of the technical stuff: Organization and policies that hold HiSeasNet together 1SIO Aug '09

2. Overview  Business topics  Maintenance  Satellite bandwidth  Coverage area  Earth station structure  Other resources  What next?  Business topics  Maintenance  Satellite bandwidth  Coverage area  Earth station structure  Other resources  What next? 2SIO Aug '09

3. Business Topics The interactions of HiSeasNet, satellite operators, NSF, ships, etc. 3SIO Aug '09

4. The Business of HiSeasNet  Think of HiSeasNet as an integrator. We do the following so that ships can have a network drop:  Lease satellite space segment on a yearly basis  Operate a US satellite earth station  Coordinate temporary operations through remote earth stations as needed  Act as a friendly and flexible ISP to provide IP connectivity to stations  Maintain satellite hardware on ships and shore  Make changes based on ship requirements  Provide technical and operational support to ships at sea  Most of the limitations you will find are related to funding or come from entities we are integrating  Think of HiSeasNet as an integrator. We do the following so that ships can have a network drop:  Lease satellite space segment on a yearly basis  Operate a US satellite earth station  Coordinate temporary operations through remote earth stations as needed  Act as a friendly and flexible ISP to provide IP connectivity to stations  Maintain satellite hardware on ships and shore  Make changes based on ship requirements  Provide technical and operational support to ships at sea  Most of the limitations you will find are related to funding or come from entities we are integrating 4SIO Aug '09

5. Who HiSeasNet works with  Funding is largely via NSF through daily rates on ships passed to scientists  Satellite operations and leases through Intelsat (C- band, Galaxy Ku-band), Telesat (SatMex5b2), and CommSystems (SatMex5b1)  Maintenance and Integration with CommSystems  Stations operated by oceanographic institutions  Equipment supplied by Comtech, SeaTel, Codan, Vertex, Prodelin, Cisco, Digi, Hameg, ServerTech  Funding is largely via NSF through daily rates on ships passed to scientists  Satellite operations and leases through Intelsat (C- band, Galaxy Ku-band), Telesat (SatMex5b2), and CommSystems (SatMex5b1)  Maintenance and Integration with CommSystems  Stations operated by oceanographic institutions  Equipment supplied by Comtech, SeaTel, Codan, Vertex, Prodelin, Cisco, Digi, Hameg, ServerTech 5SIO Aug '09

6. Maintenance Issues related to care and feeding of your equipment 6SIO Aug '09

7. Routine maintenance  Routine maintenance performed roughly every 9 months, takes 1-2 days (see online calendar)  We try to combine ships in single visits to keep costs down so we can handle emergencies  CommSystems sends someone to the ship to walk through a checklist of items and record latest settings  Helps to have a ship tech available…is a great chance to refresh or ask new questions  Maintenance report is archived at SIO on the wiki and sent to institution representatives. Please read, share, keep (on the ship), print, and act on this report!  Report is used in future troubleshooting  Routine maintenance performed roughly every 9 months, takes 1-2 days (see online calendar)  We try to combine ships in single visits to keep costs down so we can handle emergencies  CommSystems sends someone to the ship to walk through a checklist of items and record latest settings  Helps to have a ship tech available…is a great chance to refresh or ask new questions  Maintenance report is archived at SIO on the wiki and sent to institution representatives. Please read, share, keep (on the ship), print, and act on this report!  Report is used in future troubleshooting 7SIO Aug '09

8. Emergency maintenance  We try to avoid emergency maintenance, but failures do happen  What we can do:  Work with you to troubleshoot and resolve problems based on our experience and resources (we need your help and answers to do this!)  Get in touch with manufacturer to work out details  Get parts to the ship (from our pool or factory)  Send someone to meet the ship, cost/problem dependent  We try to avoid emergency maintenance, but failures do happen  What we can do:  Work with you to troubleshoot and resolve problems based on our experience and resources (we need your help and answers to do this!)  Get in touch with manufacturer to work out details  Get parts to the ship (from our pool or factory)  Send someone to meet the ship, cost/problem dependent 8SIO Aug '09

9. Other maintenance  There may be times you want to have other non- routine maintenance done on your gear (upgrading equipment, want an additional look, moving antenna, etc.)  We expect you to be competent doing basic adjustments to the equipment parameters and able to read manuals  You are welcome to contract with CommSystems directly and pay for work that is not part of HiSeasNet operational responsibility.  There may be times you want to have other non- routine maintenance done on your gear (upgrading equipment, want an additional look, moving antenna, etc.)  We expect you to be competent doing basic adjustments to the equipment parameters and able to read manuals  You are welcome to contract with CommSystems directly and pay for work that is not part of HiSeasNet operational responsibility. 9SIO Aug '09

10. Maintenance process  We like to have you make the changes to your ship if possible, so you know what changed.  With this training, we hope that you can do significant diagnostic work to minimize ship and shore interaction for a faster resolution  Change the start of the conversation from “My antenna isn’t working” to “I think I might need a level cage because Im seeing the following symptoms: …”  When hardware or a site visit is required:  Arranged through HiSeasNet staff, not directly with CommSystems.  We can work out schedule, priority, trouble ticket tracking, parts, etc. and keep all the necessary people in the loop.  After initial contact has been made, I may have you contact CommSystems directly if I don’t serve a purpose in the conversation  We like to have you make the changes to your ship if possible, so you know what changed.  With this training, we hope that you can do significant diagnostic work to minimize ship and shore interaction for a faster resolution  Change the start of the conversation from “My antenna isn’t working” to “I think I might need a level cage because Im seeing the following symptoms: …”  When hardware or a site visit is required:  Arranged through HiSeasNet staff, not directly with CommSystems.  We can work out schedule, priority, trouble ticket tracking, parts, etc. and keep all the necessary people in the loop.  After initial contact has been made, I may have you contact CommSystems directly if I don’t serve a purpose in the conversation 10SIO Aug '09

11. Spares pool  We maintain a pool of common spares in San Diego, CA that we can usually ship immediately. They include:  Spare RF gear for C-band and Ku-band antennas  SeaTel “premium” spares kit for C-band gear  SeaTel level cage and PCU for “xx06” antennas  SeaTel rotary joint  Comtech modems  Some Cisco router and networking parts  Misc RF connectors, cables, combiners, etc.  Marine Air air conditioner (for C-band antennas)  These usually cover both earth station gear and ship gear. They can also be borrowed for testing.  This is not everything that can go wrong, so we still have to get equipment from the manufacturer sometimes.  We maintain a pool of common spares in San Diego, CA that we can usually ship immediately. They include:  Spare RF gear for C-band and Ku-band antennas  SeaTel “premium” spares kit for C-band gear  SeaTel level cage and PCU for “xx06” antennas  SeaTel rotary joint  Comtech modems  Some Cisco router and networking parts  Misc RF connectors, cables, combiners, etc.  Marine Air air conditioner (for C-band antennas)  These usually cover both earth station gear and ship gear. They can also be borrowed for testing.  This is not everything that can go wrong, so we still have to get equipment from the manufacturer sometimes. 11SIO Aug '09

12. Satellite bandwidth What bandwidth we have and the concept of “more” 12SIO Aug '09

13. Satellite bandwidth  HiSeasNet has the following space segment leased for ships:  IS-701: 5 slots (96kbps), 256kbps shared outroute  IS-707: 5 slots (96kbps), 256kbps shared outroute  IS-906: 1 slot (96kbps), 56kbps outroute (until 12/09)  SatMex5b1: 2 slots (64kbps), 128kbps shared outroute  SatMex5b2: 4 slots (64kbps), 256kbps shared outroute  Galaxy 18: 1 slot 64kbps/64kbps outroute (until 9/09)  Telstar 11N: 1 slot, 64kbps/64kbps (iSCPC)  Cost /mo/slot is ~$3k (C-band), $750 (Ku-band)  IP services for IS-906 and G-18 ships provided by Intelsat (tunnel from ship to earth station through Internet or Intelsat supplied IP space)  To get more bang for the buck, our leases are preemptible. If the operator needs to move our signal, we are required to move.  HiSeasNet has the following space segment leased for ships:  IS-701: 5 slots (96kbps), 256kbps shared outroute  IS-707: 5 slots (96kbps), 256kbps shared outroute  IS-906: 1 slot (96kbps), 56kbps outroute (until 12/09)  SatMex5b1: 2 slots (64kbps), 128kbps shared outroute  SatMex5b2: 4 slots (64kbps), 256kbps shared outroute  Galaxy 18: 1 slot 64kbps/64kbps outroute (until 9/09)  Telstar 11N: 1 slot, 64kbps/64kbps (iSCPC)  Cost /mo/slot is ~$3k (C-band), $750 (Ku-band)  IP services for IS-906 and G-18 ships provided by Intelsat (tunnel from ship to earth station through Internet or Intelsat supplied IP space)  To get more bang for the buck, our leases are preemptible. If the operator needs to move our signal, we are required to move. 13SIO Aug '09

14. Bandwidth examples  With all those numbers, what does it really mean? Here are some examples:  ssh interactive: 1-2kbps, delay affects usability  VoIP: 10-20kbps, streamed while talking, some loss okay  Web/Mail/FTP: Depends on file size, tolerant of some delay and loss  IM: 1kbps?  Videoconference: 90+ kbps, streaming  Basic real-time data stream: 20+ kbps, streaming  With all those numbers, what does it really mean? Here are some examples:  ssh interactive: 1-2kbps, delay affects usability  VoIP: 10-20kbps, streamed while talking, some loss okay  Web/Mail/FTP: Depends on file size, tolerant of some delay and loss  IM: 1kbps?  Videoconference: 90+ kbps, streaming  Basic real-time data stream: 20+ kbps, streaming 14SIO Aug '09

15. Expanding bandwidth  Can be done a number of ways depending on how much you want, ship position, number of ships online, direction of bandwidth needed, and bandwidth availability  Hardware  Modems and routers top out at 2 Mbit in any direction  C-band ship-to-shore power limits top out at 400kbps  Ku-band ship-to-shore power limits at 400kbps to 2Mbit depending on the ship configuration  Bandwidth  May already have bandwidth if not all slots are used  May need to be leased from satellite provider, will pay a premium for short term (< 1yr) leases  Min lease is usually 1 month, maybe shorter for huge links  May need to buy 3rd party downlink/ISP services  Must coordinate with HiSeasNet early!  Can be done a number of ways depending on how much you want, ship position, number of ships online, direction of bandwidth needed, and bandwidth availability  Hardware  Modems and routers top out at 2 Mbit in any direction  C-band ship-to-shore power limits top out at 400kbps  Ku-band ship-to-shore power limits at 400kbps to 2Mbit depending on the ship configuration  Bandwidth  May already have bandwidth if not all slots are used  May need to be leased from satellite provider, will pay a premium for short term (< 1yr) leases  Min lease is usually 1 month, maybe shorter for huge links  May need to buy 3rd party downlink/ISP services  Must coordinate with HiSeasNet early! 15SIO Aug '09

16. Satellite operations  Contract limits bandwidth and power for all carriers.  Sat operator is the one that measures official signal levels and characteristics…our measurements are just guesses that get/keep us in the ballpark  When a signal is too loud, we must turn it down quickly to continue to operate. If we cannot turn it down quickly, we may need to turn it off.  Adjust at Codan if possible, may tweak at modem in a pinch sometimes.  When we make major changes, we need to check with the operator to verify the level is okay. To make adjustments, we usually email the ship, then re-verify when we see a change is made.  Contract limits bandwidth and power for all carriers.  Sat operator is the one that measures official signal levels and characteristics…our measurements are just guesses that get/keep us in the ballpark  When a signal is too loud, we must turn it down quickly to continue to operate. If we cannot turn it down quickly, we may need to turn it off.  Adjust at Codan if possible, may tweak at modem in a pinch sometimes.  When we make major changes, we need to check with the operator to verify the level is okay. To make adjustments, we usually email the ship, then re-verify when we see a change is made. 16SIO Aug '09

17. Coverage Areas Ships move and satellites do not 17SIO Aug '09

18. Switching coverage areas  Ships can often move from one region to another.  This is possible via empty frequency slots on some satellites if they are available.  This requires scheduling which ships can transmit at what times.  We sometimes need to ask a ship to not transmit during an in-port or other down period. Please help us out with that. This involves securing the gear so that it does not come back online later.  We try to be as fair as possible if there is a conflict. Generally science mission has priority.  Ships can often move from one region to another.  This is possible via empty frequency slots on some satellites if they are available.  This requires scheduling which ships can transmit at what times.  We sometimes need to ask a ship to not transmit during an in-port or other down period. Please help us out with that. This involves securing the gear so that it does not come back online later.  We try to be as fair as possible if there is a conflict. Generally science mission has priority. 18SIO Aug '09

19. Procedures for changing coverage areas  Keep an eye on the slot chart. We update it when we notice the schedules changing, but you know your schedule better than we do. Not everything gets posted promptly.  If you see a need to move from one region to another, please let us know ASAP so we don’t over look it.  We will try to contact you well in advance of a region move to make sure you are aware. Better yet, you contact us.  We will develop a “change document” in PDF format that will list the changes to be made. With it will be a suggested time to make the changes. Please proof the document and ask questions before the scheduled time.  Keep an eye on the slot chart. We update it when we notice the schedules changing, but you know your schedule better than we do. Not everything gets posted promptly.  If you see a need to move from one region to another, please let us know ASAP so we don’t over look it.  We will try to contact you well in advance of a region move to make sure you are aware. Better yet, you contact us.  We will develop a “change document” in PDF format that will list the changes to be made. With it will be a suggested time to make the changes. Please proof the document and ask questions before the scheduled time. 19SIO Aug '09

20. Current coverage maps POR AOR SatMex5 beam 1SatMex5 beam 2T11N 20SIO Aug '09

21. Temporary Coverage Areas IOR (IS-906) Pacific Ku (GE-23) Alaska (Galaxy 18) 21SIO Aug '09

22. Coverage areas  The HiSeasNet earth station currently operates with satellites in the POR, AOR, and North America regions  Additional coverage areas (Med, IOR, etc.) are available through independent contracts (NewSkies, Intelsat, etc.) since the HiSeasNet earth station cannot see the satellites in those areas  Changes required:  New configuration of equipment for space segment  New routing for a new ISP (may give static IPs?)  Sometimes new hardware to decode different frequencies  Bandwidth sharing advantage disappears  The HiSeasNet earth station currently operates with satellites in the POR, AOR, and North America regions  Additional coverage areas (Med, IOR, etc.) are available through independent contracts (NewSkies, Intelsat, etc.) since the HiSeasNet earth station cannot see the satellites in those areas  Changes required:  New configuration of equipment for space segment  New routing for a new ISP (may give static IPs?)  Sometimes new hardware to decode different frequencies  Bandwidth sharing advantage disappears 22SIO Aug '09

23. Earth Station What the stationary side looks like 23SIO Aug '09

24. Earth station setup  Very similar to a ship setup (antenna, RF, modem, router) but with a more complicated router setup and a lot more modems (mostly receive)  Infrastructure additions include:  Climate control and monitoring  Remote access to modem configuration  Remote access to a SpecAn  Building-wide UPS power  Antennas move slowly if at all  Maintenance done every year  Very similar to a ship setup (antenna, RF, modem, router) but with a more complicated router setup and a lot more modems (mostly receive)  Infrastructure additions include:  Climate control and monitoring  Remote access to modem configuration  Remote access to a SpecAn  Building-wide UPS power  Antennas move slowly if at all  Maintenance done every year 24SIO Aug '09

25. Earth station layout 25SIO Aug '09

26. HiSeasNet Resources A network of people and resources, not just modems and routers 26SIO Aug '09

27. HiSeasNet self-serve resources  Website (www.hiseasnet.net)  Wiki (FAQ, organizational info, science info, wish list, etc.)  Slot scheduler  Calendar  FAQ  File archive  Schedules  Network diagrams  Traffic plots  Satellite footprints  Mailing lists (subscribe at website)  All ship techs or ship accounts should be on at least one of these mailing lists  Operations (mostly announcements and mild chatter regarding service)  Users (more for chatter among HiSeasNet end users, scientists, etc.)  Website (www.hiseasnet.net)  Wiki (FAQ, organizational info, science info, wish list, etc.)  Slot scheduler  Calendar  FAQ  File archive  Schedules  Network diagrams  Traffic plots  Satellite footprints  Mailing lists (subscribe at website)  All ship techs or ship accounts should be on at least one of these mailing lists  Operations (mostly announcements and mild chatter regarding service)  Users (more for chatter among HiSeasNet end users, scientists, etc.) 27SIO Aug '09

28. Getting help  Look at the self-serve resources first -- we continually update these when we find problems  Contact the tech team via the email alias if possible (hiseasnet@ucsd.edu). This gets the quickest written response. Contact technical team by phone if you need to.hiseasnet@ucsd.edu  Send details of your problem. Include ADMC values/plots, specific behavior, info we can use to isolate the problem, requests for what we can do for you. See the wiki for a list of all the helpful info you can send.  Tell us what you have already done and what the results were.  Answer all of our questions. Really.  Consider AIM if you are online enough. This is incredibly helpful at times.  Do NOT contact CommSystems unless directed to do so by the tech team.  Look at the self-serve resources first -- we continually update these when we find problems  Contact the tech team via the email alias if possible (hiseasnet@ucsd.edu). This gets the quickest written response. Contact technical team by phone if you need to.hiseasnet@ucsd.edu  Send details of your problem. Include ADMC values/plots, specific behavior, info we can use to isolate the problem, requests for what we can do for you. See the wiki for a list of all the helpful info you can send.  Tell us what you have already done and what the results were.  Answer all of our questions. Really.  Consider AIM if you are online enough. This is incredibly helpful at times.  Do NOT contact CommSystems unless directed to do so by the tech team. 28SIO Aug '09

29. HiSeasNet staff  PI: Dr. Jon Berger (jberger@ucsd.edu)jberger@ucsd.edu  Carolyn Keen, Laura Cravens-Wertz (business)  Technical team (hiseasnet@ucsd.edu):hiseasnet@ucsd.edu  Steve Foley (primary contact, 858-822-3356, AIM: floatingsteve)  Geoff Davis (backup, 858-822-5756)  Brian Battistuz (backup, 858-534-7569)  Systems integrators (contracted to CommSystems)  Karl Kapusta (tech), Ron Nitz (business)  We are not staffed 24/7, 8/5, or even regular hours. We try to accommodate and respond as best we can.  Steve is half-time, working usually 0700-0900, 1630-1830 PST/PDT, but often taking calls whenever  PI: Dr. Jon Berger (jberger@ucsd.edu)jberger@ucsd.edu  Carolyn Keen, Laura Cravens-Wertz (business)  Technical team (hiseasnet@ucsd.edu):hiseasnet@ucsd.edu  Steve Foley (primary contact, 858-822-3356, AIM: floatingsteve)  Geoff Davis (backup, 858-822-5756)  Brian Battistuz (backup, 858-534-7569)  Systems integrators (contracted to CommSystems)  Karl Kapusta (tech), Ron Nitz (business)  We are not staffed 24/7, 8/5, or even regular hours. We try to accommodate and respond as best we can.  Steve is half-time, working usually 0700-0900, 1630-1830 PST/PDT, but often taking calls whenever 29SIO Aug '09

30. How you can help HiSeasNet  Learn about the gear and how to troubleshoot  Use the resources we provide (manuals, web, etc.)  Be patient if we don’t get back to you right away  Humor us if we ask you a dumb question…we have reasons for asking seemingly strange questions  Tell us about your successes and cool projects you have seen that use HiSeasNet  Install a terminal server for your ACU and modem  We need feedback, too!  Tell us what you need. Tell us what you want.  Help us collect the resources you need to work well with HiSeasNet  If you have a problem, please tell someone  Berger, Jim Holik at NSF, me, your boss, etc.  Learn about the gear and how to troubleshoot  Use the resources we provide (manuals, web, etc.)  Be patient if we don’t get back to you right away  Humor us if we ask you a dumb question…we have reasons for asking seemingly strange questions  Tell us about your successes and cool projects you have seen that use HiSeasNet  Install a terminal server for your ACU and modem  We need feedback, too!  Tell us what you need. Tell us what you want.  Help us collect the resources you need to work well with HiSeasNet  If you have a problem, please tell someone  Berger, Jim Holik at NSF, me, your boss, etc. 30SIO Aug '09

31. HiSeasNet future  Get the rest of the ships online (for those where it makes sense)  Build a better user community  Offer better training so users are more successful operating their gear and minimizing downtime  Offer more coverage areas  Get more usable bandwidth (via accelerators and/or more raw bandwidth)  Encourage more real-time data returns  What are we missing?  Get the rest of the ships online (for those where it makes sense)  Build a better user community  Offer better training so users are more successful operating their gear and minimizing downtime  Offer more coverage areas  Get more usable bandwidth (via accelerators and/or more raw bandwidth)  Encourage more real-time data returns  What are we missing? 31SIO Aug '09