1. Building Services Committee Member Meeting Update #2 June 7, 2010 1Building Services Committee

2. 2 Customer Survey Results Information Summary # of Surveys Distributed: 49 Resident E.D.’s # of Surveys Received: 25 (51% response rate) Building Services Committee

3. 3 Customer Survey Results Information Summary 4 key areas were focused on in this year’s Survey: General Awareness, Service Use, Service Satisfaction, Service Needs The overall level of customer satisfaction ranked for each service area ranged anywhere between 3-5. Areas identified as showing improved customer service: MP, Facility Services and IT. Building Services Committee 2009/10 Results Medallion Press – 5 Mail Services – 5 Facility Services – 4 Financial Services – 3 IT Services - 3 Property Management - 3 2008/09 Results Medallion Press – 4 Mail Services – 5 Facility Services – 3 Financial Services – 3 IT Services - 2 Property Management - 3 vs.

4. 4 Customer Survey Results Information Summary Building Services Committee Committee Assessment The Building and Services Committee: Was disappointed that no more than ½ the tenants responded to the survey Agreed that it would work with the comments and suggestions it did receive Strongly recommends that the Board of Directors of the Sport Alliance draft the parameters for the creation of a marketing committee and appoint same Future Service Needs/Suggestions There were 49 comments/suggestions relating to Comments Relating to all Services areas

5. 5 Customer Survey Results Information Summary Building Services Committee Area Comment Action Steps Anticipated Timeline Property Management: Visitor Parking Too expensive Meet with PM End of June HVAC Too hot/cold Meet with PM End of June SAO Services: Facility Services Lack awareness Committee to End of July of Services develop package Financial Services Invoice problems Work with ad-End of July hoc committee Medallion Press Too expensive Meet with MP MgrEnd of July 5 Areas of Concern – Need To Be Investigated Immediately

6. 6 Customer Survey Results Information Summary Building Services Committee Next Steps Building and Services Committee will work with SAO staff to resolve identified issues within the approved timelines Building and Services Committee will review progress of resolutions and report back to tenants

7. 7 Question & Answer Session Building Services Committee