1. Managing End-User Development of Digital Library Resources to Support User Communities Robert R. Downs Center for International Earth Science Information Network Columbia University rdowns@ciesin.columbia.edu http://www.ciesin.columbia.edu

2. Opportunities for DL Development Plan development efforts Define the user community Identify user community needs & expectations Work with user community representatives Provide opportunities for user participation

3. Planning DL Development Align Objectives with Organizational Goals Define Scope of Development Effort Define Scope of Services to be Offered

4. Organizational Alignment Organizational Goals Executive Support Champion Resources Competence Interest

5. Scope of Digital Library Services Collection (Domain and Types) Dissemination Intended Users (New or Current)

6. Scope of DL Development Work to be done How it will be done Implementation => Operation

7. Define the User Community Organizational Mission, Policies, Plans Current Stakeholder Groups Identified Groups in Need Groups that Use Targeted Collection

8. User Community Groups Researchers (Scientists & Scholars) Practitioners, Managers, Policy Makers Students (traditional & life long learners) Teachers (K-12 & Higher Education) Librarians (Corporate, Public & Academic)

9. Identify User Community Needs and Expectations Communication Channels for Users Services to Meet User Needs User Expectations

10. Communication Channels for Reaching the User Community Suggestion Box/Form Focus Groups Questions/Interviews Online Surveys E-Mail Contact Point Other Digital Libraries

11. Services to Meet User Needs Content Documents and Data Sets Discovery and Analytical Tools Support Services Community Outreach

12. Support Services to Meet User Needs FAQ List Tutorials Metadata db On-line Reference db System Support Domain Support Training Colloquiums

13. User Expectations Vigilantly scan for ways to meet new, unidentified, and evolving requirements.

14. Working With User Community Representatives Collaborators Partners Advocates Advisory Group Content Contributors Reviewers/Testers

15. Provide Opportunities for User Community Participation E-Mail Discussion Groups Calls For Participation Professional Societies Newsletters and Announcements

16. Robert R. Downs Center for International Earth Science Information Network Columbia University rdowns@ciesin.columbia.edu http://www.ciesin.columbia.edu http://sedac.ciesin.columbia.edu rdowns@ciesin.columbia.edu http://www.ciesin.columbia.edu http://sedac.ciesin.columbia.edu