1. Merton ALG Residents Survey 2005 DRAFT PRESENTATION Prepared by TNS Social November 2005

2. Merton Residents Survey 2005 Issues of concern Image of borough Service delivery User perceptions Extra Questions 2005 Household waste collection Satisfaction with Council & complaint handling Internet use in Merton Discrimination and tackling racism Recognition of campaigns in Merton Crime, anti-social behaviour and Drugs Young peoples survey ISSUES COVERED

3. Merton Residents Survey 2005 1175 interviews conducted in home and in street Fieldwork conducted 2 – 25 September 2005 2004: 10 November – 7 December 2004 2003: 21 October – 28 November 2003 Representative quota sample Quotas set on gender, ethnic origin, age, working status of women and housing tenure, set to 2001 Census 88 sampling points across the borough METHODOLOGY

4. Merton Residents Survey 2005 Men Women 18-34 35-59 60+ Owner Occupier /Other Council Rented SETACHIEVEDNumber % 4946540 5154635 3627316 4251595 2223264 91931091 9 7 84 } SAMPLE PROFILE Base: All Merton residents (1175)

5. Merton Residents Survey 2005 SET %ACH %ACH NO. ETHNICITY White 7578 920 Mixed Black 2521 251 Asian Other Base: All Merton residents (1175) SAMPLE PROFILE

6. Areas of Personal Concern

7. Merton Residents Survey 2005 Base: All Merton residents (1175) Change from 2004 *Sig -6* +8* -7* 0 +9* +5* +1 0 +3* -2 +1 -4* 0 AREAS OF PERSONAL CONCERN Merton 2005

8. Merton Residents Survey 2005 UP:% Education+9 Crime+8 Pollution+5 Rising prices+3 DOWN Litter / dirt- 7 Council tax- 6 Public transport- 4 CHANGES IN AREAS OF CONCERN SINCE 2004

9. Merton Residents Survey 2005 MAIN ISSUES OF PERSONAL CONCERN 1995 - 2005 Base: All Merton residents Traffic Crime Council tax Litter

10. Merton Residents Survey 2005 CONCERNS OF ‘AB’ RESIDENTS All AB C1 C2 DE Base: All Merton residents (1175)

11. Merton Residents Survey 2005 CONCERNS OF ‘C2DE’ RESIDENTS All AB C1 C2 DE Base: All Merton residents (1175)

12. Merton Residents Survey 2005 Base: All residents Diff to London *Sig +10* -11* +8* 0 -6* -2 +1 +2 AREAS OF PERSONAL CONCERN: Merton 2005 -2 -5* -2

13. Merton Residents Survey 2005 MORE CONCERN IN MERTON% Council Tax+10 Litter+8 Traffic+8 LESS CONCERN IN MERTON% Crime-11 Health Service-6 Lack of jobs-5 SIGNIFICANT DIFFERENCES FROM LONDON 2005

14. Image of the council

15. Merton Residents Survey 2005 Change from 2004 *Sig +9* +6* +7* +14 -2 +3+3 +3 +1 +4 -4 Base: All Merton residents (1175) 0 +2 IMAGE OF THE COUNCIL 2005 +1

16. Merton Residents Survey 2005 BETTER:% Staff friendly+9 Better place to live+7 Informs residents +6 WORSE: Nothing CHANGES SINCE 2004

17. Merton Residents Survey 2005 Good job Efficient OVERALL PERCEPTIONS MERTON Saying Great Deal / Some Extent Base: All Merton residents VFM

18. Merton Residents Survey 2005 DOING A GOOD JOB No change in Merton, now on par with London Highest 2004/5 71 Highest 2003/04 68 Lowest 2004/05 58 Lowest 2003/04 53

19. Merton Residents Survey 2005 BETTER JOB NOW THAN YEAR AGO No change in Merton this year Highest 2003/04 51 Lowest 2004/05 38 Lowest 2003/04 36 Highest 2004/05 51

20. Merton Residents Survey 2005 VALUE FOR MONEY Downward trend continues Highest 2004/05 41 Lowest 2004/05 33 Lowest 2003/04 25 Highest 2003/04 42

21. Merton Residents Survey 2005 EFFICIENT AND WELL RUN No change in Merton this year Highest 2003/04 58 Lowest 2003/04 41 Lowest 2004/05 41 Highest 2004/05 62

22. Merton Residents Survey 2005 KEEPS RESIDENTS INFORMED Improvement in Merton following the London pattern Highest 2003/04 76 Highest 2004/05 73 Lowest 2004/05 47 Lowest 2003/04 52

23. Merton Residents Survey 2005 LISTENS TO CONCERNS No change in Merton Lowest 2003/04 41 Lowest 2004/05 39 Highest 2004/05 54 Highest 2003/04 54

24. Merton Residents Survey 2005 INVOLVES RESIDENTS IN DECISION MAKING No change in Merton, on a par with London Lowest 2003/04 36 Highest 2003/04 47 Highest 2004/05 48 Lowest 2004/05 36

25. Merton Residents Survey 2005 STAFF FRIENDLY AND POLITE Rise in ratings, on par with London average Highest 2003/04 74 Lowest 2003/04 65 Lowest 2004/05 60 Highest 2004/05 78

26. Merton Residents Survey 2005 RESPONDS QUICKLY WHEN ASKED No change, remaining on par with London Highest 2003/04 48 Lowest 2003/04 36 Lowest 2004/05 38 Highest 2004/05 50

27. Merton Residents Survey 2005 MAKING AREA BETTER PLACE TO LIVE Improvement this year following the London trend Highest 2003/04 67 Lowest 2003/04 51 Lowest 2004/05 52 Highest 2004/05 68

28. Merton Residents Survey 2005 DOES NOT DO ENOUGH FOR PEOPLE LIKE ME No change in Merton Lowest 2003/04 41 Lowest 2004/05 36 Highest 2003/04 53 Highest 2004/05 51

29. Merton Residents Survey 2005 DIFFICULT TO CONTACT BY PHONE No change this year and on a par with London Highest 2003/04 54 Lowest 2004/05 35 Highest 2004/05 48 Lowest 2003/04 41

30. Merton Residents Survey 2005 Diff to London *Sig +3 -7* Base: All residents IMAGE OF THE COUNCIL 2004 Merton Vs London -2 -5* -2 -3 -4 -7* 0

31. Merton Residents Survey 2005 BETTER THAN LONDON:% None WORSE THAN LONDON: Better than a year ago -7 Informs -7 Better place to live -5 IMAGE OF THE COUNCIL 2004 Merton Vs London

32. Service Delivery

33. Merton Residents Survey 2005 Base: All respondents (1175) PERCEIVED SERVICE DELIVERY Merton 2005 Change since 2004 0 +6* +9* +11* +3 +1 +5* -2 +4 +4* -7* -3 -6* -9* -11* -9* -10* -8* -4* -6* Refuse collection Recycling facilities Coll. council tax Public transport Street lighting Health services Libraries Parks etc. Street cleaning Policing Leisure facilities Fly tip removal Roads / pavements Adult education Primary education Nursery education Secondary educn. Youth services Social services Housing benefit Council housing *Sig

34. Merton Residents Survey 2005 BETTER:% Public transport +11 Collecting council tax+9 Recycling facilities +6 Parks etc +5 Fly tip removal+4 WORSE: Secondary education-11 Housing benefit-10 Council Housing-9 Nursery education-9 Social services-8 Roads / pavements-7 Leisure facilities -6 Primary education -6 Youth services -4 CHANGES SINCE 2004

35. Merton Residents Survey 2005 REFUSE COLLECTION No change in Merton Highest 2003/04 84 Lowest 2004/05 64 Lowest 2003/04 62 Highest 2004/05 87

36. Merton Residents Survey 2005 RECYCLING Merton shows improvement in line with London Highest 2004/05 75 Lowest 2004/05 39 Highest 2003/04 66 Lowest 2003/04 40

37. Merton Residents Survey 2005 STREET CLEANING No change in Merton Highest 2004/05 65 Lowest 2004/05 40 Highest 2003/04 57 Lowest 2003/04 37

38. Merton Residents Survey 2005 STREET LIGHTING No change in Merton Highest 2004/05 72 Lowest 2004/05 56 Highest 2003/04 64 Lowest 2003/04 49

39. Merton Residents Survey 2005 ROAD AND PAVEMENT REPAIR Decline this year but still higher than 2002 levels Highest 2003/04 38 Lowest 2003/04 22 Highest 2004/05 47 Lowest 2004/05 27

40. Merton Residents Survey 2005 NURSERY EDUCATION Decline this year back to 2002 levels Highest 2003/04 35 Lowest 2004/05 20 Lowest 2003/04 19 Highest 2004/05 45

41. Merton Residents Survey 2005 PRIMARY EDUCATION Decline this year back to 2002 levels Highest 2004/05 46 Lowest 2004/05 26 Lowest 2003/04 23 Highest 2003/04 36

42. Merton Residents Survey 2005 SECONDARY EDUCATION Decline this year, as with other educational services Highest 2004/05 43 Lowest 2004/05 19 Lowest 2003/04 12 Highest 2003/04 27

43. Merton Residents Survey 2005 ADULT EDUCATION / EVENING CLASSES No change Highest 2003/04 40 Highest 2004/05 42 Lowest 2003/04 24 Lowest 2004/05 24

44. Merton Residents Survey 2005 LIBRARIES No change Highest 2004/05 65 Lowest 2004/05 48 Lowest 2003/04 46 Highest 2003/04 63

45. Merton Residents Survey 2005 PARKS, PLAYGROUNDS, OPEN SPACES Merton shows improvement, as does London as a whole Highest 2003/04 53 Lowest 2004/05 39 Highest 2004/05 53 Lowest 2003/04 33

46. Merton Residents Survey 2005 LEISURE AND SPORTS FACILITIES Merton shows decline in this service, now below London Highest 2003/04 51 Lowest 2004/05 30 Lowest 2003/04 26 Highest 2004/05 53

47. Merton Residents Survey 2005 COLLECTION OF COUNCIL TAX Merton shows improvement, now ahead of London Highest 2003/04 63 Lowest 2004/05 49 Lowest 2003/04 51 Highest 2004/05 64

48. Merton Residents Survey 2005 COUNCIL HOUSING Decline in Merton this year, now below London Highest 2004/05 32 Lowest 2003/04 11 Highest 2003/04 22 Lowest 2004/05 12

49. Merton Residents Survey 2005 HOUSING BENEFIT Decline this year, Merton now below London Highest 2004/05 33 Lowest 2004/05 14 Highest 2003/04 26 Lowest 2003/04 14

50. Merton Residents Survey 2005 SOCIAL SERVICES Decline takes Merton below the London average Highest 2004/05 38 Lowest 2003/04 18 Lowest 2004/05 18 Highest 2003/04 27

51. Merton Residents Survey 2005 LOCAL HEALTH SERVICE No change in Merton ratings since 2003 Highest 2003/04 55 Highest 2004/05 59 Lowest 2004/05 42 Lowest 2003/04 36

52. Merton Residents Survey 2005 POLICING No significant change this year in Merton Highest 2004/05 46 Highest 2003/04 41 Lowest 2004/05 33 Lowest 2003/04 30

53. Merton Residents Survey 2005 PUBLIC TRANSPORT Improvement in Merton, following the London trend Highest 2004/05 65 Highest 2003/04 58 Lowest 2004/05 48 Lowest 2003/04 40

54. Merton Residents Survey 2005 Merto n CIVIC AMENITIES / FLY TIP REMOVAL Continues to improve

55. Merton Residents Survey 2005 Base: All respondents (1175) PERCEIVED SERVICE DELIVERY Merton vs. London 2005 Diff. to London -8* +1 +5* -5* -7* 0 -8* -6* -9* -5 n/a -4* -10* -8* -6* -14* -9* -10* n/a -7* Refuse collection Recycling facilities Coll. council tax Public transport Street lighting Health services Libraries Parks etc. Street cleaning Policing Leisure facilities Fly tip removal Roads / pavements Adult education Primary education Nursery education Secondary educn. Youth services Social services Housing benefit Council housing *Sig

56. Merton Residents Survey 2005 MERTON BETTER THAN LONDON:% Collection of council tax+5 MERTON WORSE THAN LONDON: Secondary education- 14 Adult education- 10 Social services - 10 Council housing- 9 Housing benefit- 9 Street cleaning- 9 Refuse collection- 8 Libraries- 8 Primary education- 8 Leisure facilities- 7 Street lighting- 7 Nursery education- 6 Parks etc- 6 Public Transport- 5 Roads / pavements- 4 DIFFERENCES FROM LONDON 2005

57. User trends WARNING : SMALLER SAMPLES = BIGGER ERRORS The Annual Survey of Residents is undertaken to provide an update of how the residents of Merton feel about their local area and services. The 2005 survey was based on a sample of 1,175 local people. This sample is considered to be statistically large enough to represent Merton as a whole. However, when undertaking detailed analyses (for example by ethnic group, or by ward) the sample sizes reduce and consequently the robustness of the outcomes deteriorates. When the analysis it taken further to include cross-tabulations (for example, by ethnic group within a ward) the sample sizes become so small, and the sampling errors so large, that the headline figures cannot be taken to provide an accurate reflection of what that cohort of residents really think. Grouping a small number (eg three or four) wards with similar characteristics together to increase the sample size can be useful in understanding sub-borough patterns and trends, but nonetheless the margin of error in these clusters will still be substantial, and significantly larger than that which would be expected from the data for the borough as a whole. For this reason these tables must be used with extreme caution, and headline figures for such cohorts should not be quoted in documentation without their associated confidence intervals, as otherwise they are likely to be misleading.

58. Merton Residents Survey 2005 % NURSERY EDUCATION Total 2005 COUNCIL HOUSING Total 2005 Users 2005 (84) Tenants 2005 (84) OPINION OF SERVICES Users vs. Non-Users

59. Merton Residents Survey 2005 London Merton NURSERY EDUCATION (UNDER 5’S) - USERS % saying Good - Excellent

60. Merton Residents Survey 2005 London Merton PRIMARY EDUCATION - USERS % saying Good - Excellent

61. Merton Residents Survey 2005 London Merton SECONDARY EDUCATION - USERS % saying Good - Excellent

62. Merton Residents Survey 2005 London Merton EVENING CLASSES / ADULT EDUCATION - USERS % saying Good - Excellent

63. Merton Residents Survey 2005 London Merton COUNCIL HOUSING - TENANTS % saying Good - Excellent

64. Merton Residents Survey 2005 London Merton HOUSING BENEFIT - USERS % saying Good - Excellent

65. Merton Residents Survey 2005 London Merton SOCIAL SERVICES - USERS % saying Good - Excellent

66. Merton Residents Survey 2005 London Merton PARKS, PLAYGROUNDS & OPEN SPACES - USERS % saying Good - Excellent

67. Merton Residents Survey 2005 London Merton LIBRARIES - USERS % saying Good - Excellent

68. Merton Residents Survey 2005 London Merton LEISURE AND SPORT FACILITIES - USERS % saying Good - Excellent

69. Merton Residents Survey 2005 London Merton RECYCLING - USERS % saying Good - Excellent

70. Merton Residents Survey 2005 *Sig CHANGES SINCE 2004-5 Summary

71. Merton Residents Survey 2005 London Merton Diff. Recycling7270-2 Parks6459-5* Nursery60 65 +5 Primary6862-6 Secondary5641-15* Adult educ. 7368 -5 Leisure 5648-8* Libraries7767-10* Social services5350-3 Council housing4327-16* Housing benefit6245-17* * Sig MERTON VS LONDON USERS 2005 those saying Good - Excellent

72. Merton Extra Questions

73. Household waste collection

74. Merton Residents Survey 2004 74 Waste collection seen as reliable but over a quarter are dissatisfied with the cleanliness of the streets the day after collection Base: All Merton residents (1175)

75. Merton Residents Survey 2004 75 2005 vs. 2004: Improvements in satisfaction Base: All Merton residents

76. Merton Residents Survey 2004 76 Waste collection most reliable around Ravensbury/ St Helier/ Cricket Green. Big improvement for Colliers Wood area % satisfied with “reliability of waste collection” (Avg 85%) Base: All Merton residents 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton

77. Merton Residents Survey 2004 77 Dissatisfaction with how clean street is after collection: rising in a number of areas % dissatisfied with “how clean & tidy the street is the day after collection” (Avg 28%) Base: All Merton residents 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton

78. Merton Residents Survey 2004 78 Good improvement for Dundonald/ Trinity/ Abbey in collection of bulky waste % dissatisfied with “collection of bulky household waste” (Avg 20%) Base: All Merton residents 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton

79. Satisfaction with Council and Complaints Handling

80. Merton Residents Survey 2005 How satisfied are you with the way the Council runs things? Base: All Merton Residents (1175) 53% Satisfied22% Dissatisfied

81. Merton Residents Survey 2005 Have you made a complaint to Merton Council in the last 12 months? Base: All Merton residents Of those who made a complaint, 38% were satisfied with the way in which the complaint was handled 2004 2005 2004

82. Merton Residents Survey 2005 Internet use in Merton

83. Merton Residents Survey 2005 Locations where internet accessed in last 3 months 65% access from home, 31% from work. 27% do not have access Base: All Merton residents (1175 %

84. Merton Residents Survey 2005 Which groups do not have internet access? Base: All Merton residents (1175) %

85. Discrimination, tackling racism and social cohesion

86. Merton Residents Survey 2004 DOES MERTON COUNCIL TREAT PEOPLE IN A FAIR AND NON-DISCRIMINATORY WAY? 50% Agree/strongly agree Base: All Merton residents %

87. Merton Residents Survey 2004 IS MERTON A COUNICIL THAT TACKLES RACISM OR NOT? 35% say yes Base: All Merton Residents %

88. Merton Residents Survey 2004 IS MERTON A COUNICIL THAT TACKLES RACISM OR NOT? By ethnicity Base: All Merton Residents %

89. Merton Residents Survey 2004 Is the local area a place where people of different backgrounds get on together? 81% say yes Base: All Merton Residents (1175) %

90. Merton Residents Survey 2005 Recognition of campaigns in Merton

91. Merton Residents Survey 2005 Campaigns seen over last year Best recalled is ‘Are you Receiving My Merton?’ Base: All Merton Residents (1175) %

92. Merton Residents Survey 2005 Who remembers campaigns? % recalling at least one campaign Base: All Merton Residents (1175) %

93. Merton Residents Survey 2005 Crime, Anti-social behavior and Drugs

94. Merton Residents Survey 2005 How worried are you about...? Merton residents more worried about crime and anti-social behaviour than drug users in their area Base: All Merton Residents (1175) %

95. Merton Residents Survey 2005 Residents in Lavender Fields / Pollards Hill / Figges Marsh are most worried about Crime % Fairly / very worried about crime (avg 67%) Base: All Merton residents (1175) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton

96. Merton Residents Survey 2005 Worry about anti-social behaviour follows a similar pattern to that for crime % Fairly / very worried about anti-social behaviour (avg 66%) Base: All Merton residents (1175) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton

97. Merton Residents Survey 2005 There is a larger gap in worry about drugs between areas 1/2/3 and 4/5/6, than for crime and ASB % Fairly / very worried about drug users (avg 43%) Base: All Merton residents (1175) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton

98. Merton Residents Survey 2005 Young Persons Survey

99. Merton Residents Survey 2005 Areas of personal concern – Young people Crime is biggest worry, but less so than London as a whole. Bad behaviour more of a concern in Merton than London. Base: All Merton residents 11-17yrs (224) %

100. Merton Residents Survey 2005 Areas of personal concern – Social grade Young people in AB households are more concerned about education & environment; DE more concerned about lack of jobs Base: All Merton residents 11-17yrs (224)

101. Merton Residents Survey 2005 Areas of personal concern – Young people Young males are more concerned with crime, females with bullying Base: All Merton residents 11-17yrs (224)

102. Merton Residents Survey 2005 Bad Behaviour Crime Concern about crime increases and concern about bullying and bad behaviour decreases with age Bullying Base: All Merton residents 11-17yrs (224)

103. Merton Residents Survey 2005 Image of the council – Young people % Saying Great Deal / Some Extent Base: All Residents 11-17 yrs

104. Merton Residents Survey 2005 Perceived service delivery – Young people Base: All Merton residents 11-17yrs (224) Difference from London - 8 -1 -5 n/a -10* +1 +6 - 6 - 7 - 4 - 6 +5 -5 Leisure / sports facilities Activities for young people Libraries Local health services Primary schools Public Transport Recycling facilities The Police Parks / open spaces Secondary schools Sixth form colleges Arts & culture Street cleaning Roads and pavements Social services for children *Sig

105. Merton Residents Survey 2005 Young people and political involvement What young people have done, or might consider doing Base: All Merton Residents 11-17yrs (224)

106. Merton Residents Survey 2005 Out of school activities attended 65% engage in at least one activity, with sports/gym most popular Base: All Merton residents 11-17yrs (224) % Male 48% Female 29% Male 14% Female 26%

107. Merton Residents Survey 2005 Out of school activities young people would like to attend 93% would like to attend at least one. Sport / friends most popular; activities organised by adults least popular Base: All Merton residents 11-17yrs (224) % Male 53% Female 29% Male 24% Female 53% Council rent 25% Owner-Occupier 44% 44 35 23 13 6 5 Sports activities Place to meet friends / others Music / art / drama Place for play & hobbies Place to do homework Place adults listen to probs Place adults organise activities

108. Summary Summary

109. Please type your file name here 109 SUMMARY - ISSUES Despite a fall in the level of concern this year, council tax remains the number one issue in Merton, and also of much more concern compared with London as a whole Concern about crime has risen this year and it is now the second biggest area of concern (still lower than the London average) Concern about litter has fallen this year but is the third biggest area of concern in Merton and also of much more concern here than in the rest of London Compared with London, traffic congestion is also of more concern in Merton, as last year There is less concern In Merton about health services and lack of jobs, compared with the London average

110. Please type your file name here 110 SUMMARY - IMAGE Following a decline last year, the percentage of people saying the Council does a “good job” remained steady this year In fact, there was no decline in any of the image dimensions Ratings improved for Council staff being friendly, making the local area a better place to live and keeping residents informed However, Merton Council is behind the London average for being better than a year ago, keeping residents informed and making the local area a better place to live

111. Please type your file name here 111 SUMMARY - SERVICES Public transport, collection of Council tax, parks and fly tip removal showed an improvement this year. Recycling facilities also improved this year (among everyone and users) and Merton is now on a par with London on this service. Merton is ahead of London on collection of Council tax, but all other services fall behind the London average A decline was seen in the educational services (nursery, primary & secondary) and the core services provided by the Council (housing benefit service, council housing and social services). However, among users, social services showed an improved rating. Some other areas also showed a decline this year: repair of roads and pavements, leisure facilities and youth services

112. Merton Residents Survey 2004 SUMMARY – Other local issues Waste collection is seen as reliable by 85% (compared with 79% last year) but over a quarter remain dissatisfied with the cleanliness of the streets the day after collection, particularly residents of Dundonald/ Trinity/ Abbey, as last year. Three quarters have internet access, most commonly at home (65%) and work (31%). Those with a disability and residents over 60 years of age are least likely to have access. 81% think their local area is a place where people from different background get on well together

113. Merton Residents Survey 2004 SUMMARY – Satisfaction with Council 53% are satisfied with the way the Council runs things (52% last year) 25% made a complaint to Merton Council in the last year (compared to 18% in the last survey), of which 38% were satisfied with the way in which it was handled (42% last year). As last year, half agree that Merton Council treats people in a fair and non- discriminatory way 35% think Merton Council tackles racism (decline from 42% last year)

114. Merton Residents Survey 2004 SUMMARY – Young people Crime is the main area of concern among young people in Merton, though concern here is less than in London as a whole. There is a greater concern among young people in Merton about bad behaviour than the rest of London. Merton scores better than London on communication with young people (keeping young people informed and listening to concerns of young people) However, young people in Merton rate their Secondary schools much lower than the rest of London, as the adults did Two thirds of young people engage in at least one out of school activity, with sports/ gym being the most popular, particularly among boys. Dance/ drama/ music is the second most popular activity, but more so among girls than boys. When asked what activities they might be interested in attending, 93% chose at least one of the options shown, with sports and place to meet friends being most popular and activities organised by adults being least popular.