1. $100 $200 $400 $600 Fundamentals of Improvement Teamwork and Communication Model of Improvement Leadership

2. This is the basic principle of improvement. Every system is perfectly designed to get the results it gets.

3. These hurt both patients and caregivers and are most evident in hospital emergency departments. Delays

4. These are the six dimensions of health care systems identified by the Institute of Medicine. Safe, Timely, Effective, Efficient, Equitable, and Patient-centered.

5. Daily double!! What IOM aim is this a dimension for: care should be based on scientific evidence, avoiding underuse and overuse? Effective.

6. This is a type of communication tool that “closes the loop” between sender and receiver. Verbal repeat back.

7. This is an agreed-upon set of terms that indicates to all members of a patient care team that there is a problem. Critical Language.

8. This occurs when an individual feels comfortable expressing an opinion, mentioning problems, or correcting errors. Psychological safety.

9. This structured communication technique is used to standardize communication between two or more people. SBAR (Situation, Background, Assessment, Recommendation)

10. This is a written, measurable, and time ‐ sensitive statement of the expected results of an improvement project. An aim.

11. These are the three fundamentals that are addressed in the Model for Improvement. Aim, measures, and changes.

12. These are the four phases of the life cycle of an improvement project. Innovation, pilot test, implementation and spread.

13. This is the scientific method used for action-oriented learning and tests a change in the real work setting. A Plan-Do-Study- Act (PDSA) Cycle.

14. This is a positive, “let’s do something about it” attitude toward problems. A Leadership stance.

15. This is the purpose of taking the leadership stance. Taking action.

16. This provides enough agreement to take action, rather than to engage in endless debate. A workable level of unity.

17. What is the first step a leader should take when faced with a problem? Form a clearer picture of the real situation.