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Published byKerrie Griffith Modified over 9 years ago
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NCVTS Help & Support Customer Portal
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Highlight ways to maximize your Customer Portal experience Review how to register for an account Discuss Customer Portal troubleshooting tips Objectives
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Customer Portal Resources
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Top 7 Opportunities the Customer Portal Provides: – Find Answers – Ask Questions – Receive Additional Training – Share Expertise – Review Available Letter Templates – Present Enhancement Requests – Watch VTS Webinars Customer Portal Resources
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Ask questions directly to Power Users and DOR Follow specific threads to receive email alerts when answers or replies are sent Ask a Question
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Ask Questions
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Find Answers Search for Information by Topic Review FAQs Review County User Resources Review Answers to Questions on Community Forums
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Find Answers Not sure where to find information? – Keyword searches will pull resources from the solutions page and community forums on your topic of choice
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Find Answers
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Receive Additional Training Training Resources on the Customer Portal include: – NCVTS User Manual – County User Training Manual – Quick Reference Card – Tutorials Reports Written Video
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Post to the Tips and Tricks Forum Respond to County User Questions Share Expertise
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UDR Template Additional Body Type Template Antique Vehicle Template Trailer & RV Template Add Tax District File Format – Send to DOR when complete Mail Check Back Letter Review Available Letter Templates
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Post your Enhancement Requests to the Future Enhancement Requests Forum 21 Enhancement Requests and counting! Present Enhancement Requests
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NCVTS Enhancements DOR Finance Reports NCVTS County Reports Getting Started w/ NCVTS Correspondence and Document Management Situs Batch and Situs Upload DOR Business Issues Refresher: Adjustments, Prorations and Reports Upload Report June Updates and Fixes August Refresher Webinar Watch VTS Webinars Previous Webinars
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County Administrator NCID Data Validation Workflow Queues Question and Answer Session Customer Portal Adjustments, Exemptions, Prorations and Refunds NCVTS Re-launch Pre-Billing Webinar Incremental Data Load July Updates and Fixes Watch VTS Webinars Previous Webinars
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Register for an Account
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You will need to register to sign-into the portal Step 1: Click the “Sign up with us” button
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Register for an Account Step 2: Enter your information into the “Full Name” and “Email” fields Step 3: Enter in the security words in the box below Step 4: Click Register
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Register for an Account Once you register you will see this message You will need to retrieve your activation link from the email address you provided Your Email Address
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Register for an Account Step 5: Open Your Email Account and click the registration link OR copy and paste the registration link into your internet browser
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Register for an Account Step 6: Next, activate you account by entering information into the “Full Name”, “Password”, and “Confirm Password” fields Step 7: Click the “Activate & login” button
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Register for an Account You will now be logged into the system and will receive a confirmation message that you account has been activated
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Customer Portal Trouble Shooting
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Tip #1 – Whitelist support@farragut.freshdesk.com in your address book to receive your registration activation and email alerts Customer Portal Troubleshooting
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Tip #2 – Respond to forum posts as opposed to email alerts Customer Portal Troubleshooting
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Tip #3 – If you have a new question, start a new topic as opposed to asking your question as a reply to an existing question Customer Portal Troubleshooting
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Tip #4 – Perform a keyword search to see if an answer already exists for your question before posting Customer Portal Troubleshooting
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Tip #5 – Review announcements to see alerts concerning new material, system outages and other pertinent information Customer Portal Troubleshooting
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Tip #6 – Follow posts to receive email alerts when a response is made to a particular topic Customer Portal Troubleshooting
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Tip #7 – Perform a keyword search on a particular page by clicking Ctrl + F on your keyboard – This is particularly useful on the FAQ pages Customer Portal Troubleshooting
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