1. Edit the text with your own short phrases. The animation is already done for you; just copy and paste the slide into your existing presentation. Program Solving and Information Exchange for Clinic Directors and Faculty Focus on Feedback Cheryl Messick, PhD Jennifer P. Taylor, AuD CAPCSD 2014 - Orlando FL

2. Edit the text with your own short phrases. The animation is already done for you; just copy and paste the slide into your existing presentation. Goals of Feedback Promote responsibility Track progress and growth Describe current level of performance Improve skills Provide balanced input – what’s going well & what needs to be improved To develop learning goals

3. Some Factors Contributing to Challenges in Feedback Delivery Lack of trust in the process Tendency to give unbalanced feedback (mainly negative; or mainly positive) May be viewed negatively Discomfort with giving “negative” information Discomfort in dealing with professional issues

4. Common Points of Feedback Session Feedback Daily Feedback Weekly feedback Formal Feedback/Evaluation measures Midterm Performance End of Term Performance End of degree program performance

5. Problems & Solutions --- from YOU 1.Session, Daily &/or Weekly Feedback 2.Midterm & end of term feedback (also serves role of evaluation of performance) 3.Feedback to challenging students 4.Feedback to staff (annual reviews)

6. Session, Daily, Weekly Feedback What are some of the challenges experienced? What are solutions you have used to provide effective daily/session feedback?

7. Midterm/End of Term Feedback What are some of the challenges experienced? What are solutions you have used to provide effective daily/session feedback?

8. When working with Challenging Students? What are some of the challenges experienced? What are solutions you have used to provide effective daily/session feedback?

9. Staff/Employee Feedback (performance reviews) What are some of the challenges experienced? What are solutions you have used to provide effective daily/session feedback?

10. Edit the text with your own short phrases. The animation is already done for you; just copy and paste the slide into your existing presentation. Some General Supervision References Anderson, J. L. (1988). The supervisory process in speech- language pathology and audiology. Boston, MA: College-Hill Press. Bain, K. (2004). What the best college teachers do. Cambridge, MA: Harvard University Press Ward, L.M. & Webster, E. J. (1965). The training of clinical personnel: I. Issues in conceptualization. Asha, 7 (2). Ward, L. M. & Webster, E. J. (1965). The training of clinical personnel: II. A concept of clinical preparation. Asha, 7 (4).

11. REFERENCES ON FEEDBACK Ho D., Whitehill T. (2009) Clinical supervision of speech-language pathology students: comparison of two models of feedback. Int J Speech Lang Path 11(3):244-255 Hoffman MA, Hill CE, Holmes SE, Freitas GF. (2005) Supervisor perspective on the process and outcome of giving easy, difficult, or no feedback to supervisees. J Couns Psychol 52(2):3-13. Menachery E.P., Knight AM, Kolodner K, Wright SM, (2006) Physician characteristics associated with proficiency in feedback skills. J Gen Intern Med 21:440-446. Mormer, E., Palmer, C., Messick, C., Jorgensen, L.,. (2013). An Evidence Based Guide to Clinical Instruction in Audiology. J. of the American Academy of Audiology 24:393-406. Salerno S, O’Malley P, Pangaro LN, Wheeler GA, Moores LK, Jackson JL. (2002) Faculty Development Seminars based on the One-Minute Preceptor Improved Feedback in the Ambulatory Setting. J General Intern Med 17:779-787. Smither JW, London M, Reilly RR. (2005) Does performance improve following multisource feedback? A theoretical model, meta-analysis, and review of empirical findings. Pers Psychol 48:33-66. Steelman LA, Rutkowski KA. (2004) Moderators of employee reactions to negative feedback. J Manage Psychol 19(1):6-18.