1. Accommodation & Hospitality Services Intake 2013 Briefing Shhhh, Mobile phones off please How many cleaning hours have we used this summer? 18529 (approx) !!! - How many rooms is that??? 1

2. Accommodation & Hospitality Services Agenda Summer Feedback Student feedback 2012/13 Change Operations Environment Health and safety 2

3. Accommodation & Hospitality Services “Clean and comfortable accommodation” Feed back from our guests “I thought the quality was great, considering the fantastically reasonable price. I would certainly recommend to friends and family wanted a short” “The place is very clean”. “The room was part of the University's student accommodation but it was spacious and clean - better than some hotels I've stayed in! “ “The staff were friendly and helpful. The room was clean and spacious. Location was quiet” “Clean room with good facility”! Booking,com 3

4. Accommodation & Hospitality Services Feedback From You 4

5. What day of the week is it? 1.Monday 2.Tuesday 3.Wednesday 4.Thursday 5.Friday 5

6. I had all the information needed to do my job well this summer 1.Always 2.Most of the time 3.Sometimes 4.Rarely 5.Never 6

7. I felt summer was well planned 1.Yes 2.No 7

8. I have felt like part of the team? 1.Always 2.Most of the time 3.Sometimes 4.Rarely 5.Never 8

9. The daily work I received was fair for the hours I worked 1.Always 2.Most of the time 3.Sometimes 4.Rarely 5.Never 9

10. Did you enjoy the summer party? 1.Yes 2.No 3.Did not attend 10

11. Accommodation & Hospitality Services 11 Any comments / Questions about the Summer?

12. Accommodation & Hospitality Services Looking forward to the arrival of our new students What did the students of 2012/13 say about us when they left? 12

13. Accommodation & Hospitality Services Looking forward to the arrival of our new students What did the students of 2012/13 say about us when they left? 13

14. Accommodation & Hospitality Services 14 Change for 2013/2014? There will be no Commercial Business until June 2014 How does this effect you? No weekend working until June 2014

15. Accommodation & Hospitality Services Service Levels Marlborough, Solsbury, Woodland, Polden Westwood, Brendon & Norwood Eastwood, Osborne, Lodge What is the SLA for waste and recycling removal? How we will achieve all our SLA’s ? How do our students know that we have cleaned their areas? 15

16. Accommodation & Hospitality Services Other student services: Laundrette Catered accommodation 16

17. Accommodation & Hospitality ServicesAccommod 17 Zero Waste totals 2013

18. Accommodation & Hospitality ServicesAccommod 18

19. Accommodation & Hospitality ServicesAccommod Reg fuse Student switch off 19

20. Accommodation & Hospitality Services Health & safety reminders Fire awareness Visual Inspections Key Procedure Child Protection 20

21. Accommodation & Hospitality Services Questions regarding Student Intake??? 21

22. Accommodation & Hospitality Services Questions regarding Student Intake??? Have you all heard about the Christmas break?? 22

23. Accommodation & Hospitality Services FEEDBACK 23

24. How interesting have you found this briefing? 1.Very Interesting 2.Fairly Interesting 3.Not Very Interesting 24

25. How Informative have you found this briefing? 1.Very Informative 2.Fairly Informative 3.Not Very Informative 25

26. Was the information presented clearly? 1.Yes 2.No 3.Most of the time 4.Some of the time 26

27. Did you understand all that was discussed? 1.Yes 2.No 3.Most of the time 4.Some of the time 27

28. Was the information relevant to you? 1.Yes 2.No 3.Most of the time 28