1. Group 4: Tran Viet Dung Le Duc Thien Dang Ngoc Son Doan Viet Hoan

2. Excell provided services  Inbound service (Technical Support, Customer Service)  Outbound service  Tele-marketing

3. The new management system  Web application  Manage all customers, services, employee, financial information  Used by various users in the company, each with different permissions

4. 6 main modules  Administration  Human Resource  Customer Information  Service Information  Call Log Center  Financial

13.  Members  Role  Jobs  Planning

14.  Unit test  UI test  Test on different databases and platform