1. FINANCIAL ISSUES CHAPTER 14

2. CHAPTER OUTLINE Financial Issues Third-Party Programs – private health insurance – managed care programs – public health insurance – other programs – coordination of benefits Online Adjudication Rejected Claims Other Billing Procedures Review

3. FINANCIAL ISSUES Pharmacy Benefit Managers Computers & Third-Party Billing Co-pays

4. THIRD PARTY PROGRAMS: PRIVATE HEALTH INSURANCE Formularies Managed care programs – HMOs – POS programs – PPOs

5. THIRD-PARTY PROGRAMS: PUBLIC HEALTH INSURANCE Medicare – Part A – Part B – Part D Prescription drugs Medication Therapy Management (MTM) Medicaid

6. OTHER THIRD-PARTY PROGRAMS Workers Compensation Patient Assistance Programs Coordination of Benefits

7. INFORMATION NEEDED FOR ONLINE CLAIM PROCESSING  cardholder identification number  group number  name of patient  birth date  gender  relationship to cardholder  date Rx is written  date Rx is dispensed  new or refill  NDC of drug  DAW indicator  amount or quantity  days supply  prescriber identification  pharmacy identification/NPI  ingredient cost  dispensing fee  total price  deductible or co-pay amount  balance due

8. THE ONLINE PROCESS DAW INDICATORS 0 No DAW (No Dispense as Written) 1DAW handwritten on the prescription by the prescriber 2Patient requested brand 3Pharmacist selected brand 4Generic not in stock 5Brand name dispensed but priced as generic 6N/A 7Substitution not allowed; brand mandated by law 8Generic not available 9Other

9. REASONS FOR CLAIM REJECTIONS Dependent exceeds age limit as specified by plan Invalid birth date Invalid person code Invalid sex Prescriber not a network provider Unable to connect with insurer’s computer Patient not covered (coverage terminated) Refill too soon Refills not covered NDC not covered

10. OTHER BILLING PROCEDURES Paper claims – universal claim forms In-house billing Disease state management services – CMS-1500 form Medication Therapy Management (MTM) services

11. BILLING FOR MTM SERVICES National Provider Identifier (NPI) Current Procedural Terminology Codes (CPT codes) Examples of online platforms – OutcomesMTM – RxTherapy Management – Mirixa

12. MTM-BILLABLE SERVICES Comprehensive Medication Reviews (CMR) Prescriber consultations – cost efficiency – drug therapy problems Patient consultations – compliance – education – monitoring