1. 1 CIO Strategic Customer Focus February 17, 2011 Ellis Burgoyne Chief Information Officer and Executive Vice President

2. 2 Agenda  CIO Mission and Organization  CIO Focus: Improving Mailer Experience  Driving Change

3. 3 CIO Mission and Organization  Information TechnologyJohn Edgar, VP Information Technology  Engineering SystemsKelly Sigmon, VP Engineering Systems  Product InformationJim Cochrane, VP Product Information  Mail Entry & Payment TechnologyPritha Mehra, VP Mail Entry & Payment Technology  Corporate Information SecurityChuck McGann, Manager, Corporate Information Security “Leverage Technology to Drive Business Value”

4. 4 CIO Focus: Improving Mailer Experience Technology Approach Customer Engagement Streamline Processes Visibility

5. 5 CIO Focus: Improving Mailer Experience  Transform: technology infrastructure for rapid product and service development, a stable operating environment, state-of-the-art customer experience  Deploy solutions to provide end-to-end visibility, a seamless process for mail entry and delivery using Intelligent barcodes and digital workflows. Leverage digital, online, mobile and social media for a ubiquitous transaction environment  Focus on the customer and drive business growth and innovation with a focus on analytics, using a project management approach and metrics  Partner with the industry, employing a collaborative approach, to transform the mail supply chain to bring greater convenience, visibility, and operational efficiencies to enable valuable products and services across all segments of the mail supply chain.

6. 6  Erratic Frequency for Mail Preparation, Rule Changes, Assessments  Removal of Discounts too soon  Full Service ACS issues  Lack of Value for mandatory migration from POSTNET to Intelligent Mail  Insufficient Visibility  Inconvenient Acceptance & Payment Processes  SOX: Inconsistent Entry Processes Mailer Concerns

7. 7  Predictive Mail Preparation & Rule Changes  2 Major Releases a Year –Structural Software Changes  4 Minor Releases a Year –Parameter Changes, Reports, Internal Processes Driving Change: Immediate Actions

8. 8  Move from “Mandate” to “Value Proposition”  Automation discounts for POSTNET beyond May 2011  Simplified Start-the-Clock process mitigates removal of Full Service discounts  Aggressive Approach to Resolving ACS issues in CFS  No Full Service ACS Charges  Provide visibility across supply chain at no charge –Mail piece scans, Tray Scans, Container Scans, Reports  Streamlined Entry & Enterprise Payment Driving Change: Immediate Actions

9. 9 Driving change: Key strategies Enable Valuable Products and Services Transform the Online Experience Transform the Mailing Experience with Seamless Acceptance Transform Customer/Supplier Engagement Transform Payment Solutions with Enterprise Payment Transform Customer Decision Making Capabilities With End-to-End Visibility Transform Customer Support to Enhance Service and Drive Sales Optimize Availability and Performance of Customer Interfacing Systems