1. www.verwaltung-innovativ.de Focused on the Future: Innovations for Administration Innovation within the Public Service

2. www.verwaltung-innovativ.de What is

3. www.verwaltung-innovativ.de Agenda 1. Who is responsible?  Role of the Federal Ministry of the Interior 2. What do we do?  Government Programmes to modernize the Federal Administration and to reduce red tape 3. Leadership and Culture

4. www.verwaltung-innovativ.de 1. Who is responsible?  BMI responsible for public service and administrative reforms  Directorate O – Administrative Organization and Moderniziation (5 units, 1 task force)  Interministerial Committee for Organizational Matters (AfO)

5. www.verwaltung-innovativ.de Framework conditions Coalition Agreement (11.11.2005) “Our modern state needs an innovative, capable and efficient administration.... Through the introduction of central IT-based procedures for the most important government services for business and the general public (eGovernment), we intend to play a leading role in bringing about innovative and cost-cutting administration.”

6. www.verwaltung-innovativ.de Cabinet decisions Programme “Bureaucracy Reduction and Better Regulation” (25.04.2006) Measuring the costs of bureaucracy; Judicial Review (Regulatory Impact Assessments) Council; getting rid of unnecessary bureaucracy Government programme “Focused on the Future: Innovations for Administration” incl. “eGovernment 2.0” (13.09.2006) Vision and strategy for modernization / Implementation plan Implementation plan 2007 (28.02.2007) Description and timetable of respective projects Implementation plan 2008 (19.03.2008) 1. progress report and updating of the modernization projects

7. www.verwaltung-innovativ.de Public Service Challenges Public Service is and must be a hierachical organisation Accountability: elections and not markets Constitution Rules and Regulations (PFMA)

8. www.verwaltung-innovativ.de Public Service Challenges One must balance compliance with innovation: policy departments must reduce complex approaches ! service delivery departments must use the space they have to manoevre ! if you have success: talk about it „sell it“ !

9. www.verwaltung-innovativ.de Leadership and Organisational Culture are key  Leadership buy-in !  Be a role model !  Create performance objectives and incentives for teams !  Reduce complexity and look for solutions that work, even if they do not sound „sexy“  Give and limit room for „risk taking“ – balance risk with innovation/performance  Promote staff that go the „extra mile“

10. www.verwaltung-innovativ.de Leadership Innovation and Creativity: „I ask my staff to express opinions and new ideas!“ „I reflect regularly how to improve our processes and services.“ Ability to manage conflicts: „I express my opinion when I engage with superiors and staff!“ „I am open to new arguments and can be persuaded by my colleagues, staff and superiors“. „I am open to criticism, even from my staff members“

11. www.verwaltung-innovativ.de Leadership Openeness and ability to learn „If things do not work, I try to find the reason.“ „I am flexible enough to change my post and area of responsibility from time to time.“ „I try to improve my knowledge and the knowledge of my staff members“ Responsibility and Self management „I take responsibiity for my work and its results.“ „I ensure the quality of my work.“ „I keep deadlines.“

12. www.verwaltung-innovativ.de Leadership Leadership impact „I give my staff room to manoeuvre and take decisons.“ „I acknowkledge good results and challenge mediocracies.“ „I try to be a role model for my staff members.“ Dedication „I accept decisions taken and communicate them to my unit.“ „I take care of my staff members in respect of well-being.“ „I am authentic: I do what I preach and I preach what I do.“

13. www.verwaltung-innovativ.de How ? – „Idea“- generation workshops Sit down with your unit Identify problem – with citizens been able to voice Come up with a solutions that you can implement Communicate results

14. www.verwaltung-innovativ.de „ The world doesn‘t conform to our own wishes, or even our best-made plans. The world is not on our own making. But just because that is so, does not mean that we just fold our hands and accept there is nothing you can do about it.“ Trevor Manuel

15. www.verwaltung-innovativ.de Thank you for your attention!