1. A Centralised Management Tool for Quality Indicators in EUSTAT Jorge Aramendi, Anjeles Iztueta, Cristina Prado, Marta Mas EUSTAT. Basque Statistics Office Helsinki, 4 May 2010

2. Where the Basque Country is & What Eustat is The Basque Country is in the Northern part of Spain. An autonomous agency set up pursuant to the 1986 Basque Statistics Act. Headquarters are located in Vitoria. Provincial offices are in Bilbao, San Sebastián and Vitoria.

3. Index –Eustat Quality System –Origin and definition of the project. HOBETU –Proposed indicators Indicator attributes Task distribution Minimum indicators –Results –Future approach

4. Eustat Quality System 1. Statistical Operation 3. Annual Programme and Audit 4. Marketing 5. Continuous Improvement 6. Administration 8. Human Resources 7. Information and Communication Systems 9. Knowledge Management 2. Strategy Strategic Plan Marketing Plan and Dissemination Services Charter Training plan Equality Plan Commitment to Basque Language Plan EUSTAT PLANSEFQM MODEL STATISTICAL OPERATIONS Technical Projects Indicator Registries Quality report Quality Reports on Data Collection

5. Defining the project Organisational problems due to information dispersion Need for centralisation Tool: HOBETU

6. Defining the project Over 100 statistical operations. Source of the information Statistical Operation Indicator Registry Quality reports Technical Projects Quality Report on Data Collection Problems detected Indicator integration Ranks, units, calculation, registry, periodicity,... Quality reports that are not comparable. Redefining: Uniformity and standardisation of indicators

7. Proposed indicators Realistic approach: availability, utility, calculable, work load. Common to all operations Part of the quality report Interesting for the organization EUROSTAT quality factors 4 of Relevance, 2 of Opportunity & Punctuality, 2 of Comparability, 3 of Accessibility & Clarity, 5 of Accuracy and Reliability, 1 of Costs and 1 of Geographical Scope Indicator bank for the whole organization

8. Indicator attributes Name Definition Calculation Method Measure Unit responsible for carrying out the work Periodicity Data source Registered value Reference value Target value Compliance Quality factor Quality report

9. Task distribution Centralised workload: Current value: Website Hits, Media Hits, Satisfaction Index, Level of Importance, Total Cost. Reference Value of all indicators. Unit Responsible for Operation: Current Value and Target Value: Schedule Compliance, Time Lag, Comparability Rate, Comparable Periods, Methodological Documents Disseminated Online, Publications Disseminated, Nº of Clicks to Access Information, Geographical Disaggregation, Response Rate, Coverage Rate and Sampling Errors. Target Value (Annual): Website Hits, Media Hits, Satisfaction Index, Level of Importance, Total Cost and Preparation Time.

10. Minimum indicators Relevance Website Access Media hits Satisfaction Rating Importance level Opportunity and Punctuality Schedule compliance Time Lag Comparability Comparability rate Comparable Periods Accessibility and Clarity Methodological documents disseminated on the website. Publications disseminated No of Clicks to access information Accuracy and Reliability Response rate Over-coverage rate Coverage rate or sampling fraction Sampling errors (maximum 4) Costs Total Cost Geographical Scope Geographical Disaggregation

11. Summary –HOBETU tool that centralises management of the indicators –Coherence –Comparability –Assessment tool –Quality reports –Compliance reports

15. Future approach –Register all the indicators of the EUSTAT’s quality system EFQM processes Institutional plans

16. Thank you Jorge Aramendi EUSTAT. Basque Statistics Office j-aramendi@eustat.es