1. Dealer Product Services Operations – A Year of Growth Play OFFENSE Welcome Prepare to: PLAY OFFENSE

2. Dealer Product Services Operations – A Year of Growth Play OFFENSE Topics Staff Introduction 2007 Accomplishments Process and Procedure Review Q & A

3. Dealer Product Services Operations – A Year of Growth Play OFFENSE Staff Introduction Client/Sales Service Representatives –Anna Kurtjian –Betsy Frykesdale –Roy Remacle Administrative Assistant –Maria Lopez Production Coordinator –Andrea Schepp

4. Dealer Product Services Operations – A Year of Growth Play OFFENSE Client/Sales Service Representatives Confirm contract data is complete Input contract data in DIMS Manage proof creation, revision and approval Submit count/list requests Deliver weekly contract updates to BDMs Track down missing paperwork

5. Dealer Product Services Operations – A Year of Growth Play OFFENSE Administrative Assistant Answers phone Opens, sorts, and files over XXXX sample letters & postcards monthly Processes Change Forms Sends BDMs Change Form Tracker daily Assembles literature Sends weekly mail Manages hundreds of incoming faxes

6. Dealer Product Services Operations – A Year of Growth Play OFFENSE Production Coordinator Processes and sends over 40,000 eSRLs monthly Coordinates OEM direct mail campaigns from bid to delivery BMW – Over 100,000 pieces Kia – Over 300,000 pieces GM – Over 290,000 pieces Creates html Business Cards

7. Dealer Product Services Operations – A Year of Growth Play OFFENSE 2007 Accomplishments To date, a record 259 new recurring SCP/SRL programs started in 2007 –Prior best year was 2004 97 new recurring SRL programs Formal support system set up for BDMs Enhanced Demo Reporting and Presentation Tools

8. Dealer Product Services Operations – A Year of Growth Play OFFENSE Enhanced Product and Report Demos Demo Reports MOA Demo Customer Lookup eSRL Reports eSRL Communications Demo AutoConnect Demo (Thursday)

9. Dealer Product Services Operations – A Year of Growth Play OFFENSE Process & Procedure Review Teleblitz –Email collection and reporting is now standard on Teleblitzes. Add language to script. Change Forms –BMW –Other dealers –Timing

10. Dealer Product Services Operations – A Year of Growth Play OFFENSE Process & Procedure Review DPS New Dealer Tracker –Weekly update sent on Fridays –Review and provide comments to CSR re status of outstanding contracts Help Desks –Duplicate entries are a pain –You only get Help Desks for your clients –Take time to read them

11. Dealer Product Services Operations – A Year of Growth Play OFFENSE Process & Procedure Review Dealer Co-op –GM Requires a unique account for each dealer Dealers must change passwords every 30 days We need your help keeping accounts up to date –Toyota Service Reminders must use the 5000 mile service schedule to qualify Requires specific information including logos and tag lines Requires dealers to purchase any conquest list from Toyota DWP, including their own customers! –DPS must supply the original invoice for these lists –Stay abreast of changes on DPS Intranet

12. Dealer Product Services Operations – A Year of Growth Play OFFENSE Process & Procedure Review Contracts –Finish the paperwork when you’re at the dealership –A complete contract can be processed and mailed starting in 30 days –Currently have XX contracts in process that are missing Data Extraction information The oldest contract in process is now XX months old On 2000 pieces of mail a BDM can lose $XX per month

13. Dealer Product Services Operations – A Year of Growth Play OFFENSE Q & A

14. Dealer Product Services Operations – A Year of Growth Play OFFENSE