1. www.lcra.org Communication is Key to Sustaining Long-Term Volunteer Water Quality Monitoring Programs Jacob Daniel Apodaca Colorado River Watch Network (CRWN) Lower Colorado River Authority (LCRA) National Water Quality Monitoring Council Conference San Jose, California, May 7-11, 2006

2. www.lcra.org Communication is Key External communication with volunteer water quality monitors and with the general public Internal communication within CRWN team and with LCRA program administrators

3. www.lcra.org Vehicles of Communication 1)Face-to-face, e-mail, telephone, presentations 2)LCRA website 3)Aqua Vitae newsletter (online and hard copy) 4)Water Quality Index via website, radio, TV, newspapers 5)Brochures

4. www.lcra.org Colorado River in Texas

5. www.lcra.org Texas Watershed Map Texas Map

6. www.lcra.org Lower Colorado River Authority LCRA is a conservation and reclamation district created by the Texas Legislature in 1934. It has no taxing authority and operates solely on utility revenues and fees generated from supplying energy and water. Has fully funded the Colorado River Watch Network since 1992.

7. www.lcra.org Colorado River Watch Network 1980s population explosion in Austin caused wastewater systems to fail 1988 CRWN was the first volunteer monitoring program in Texas initiated by a nonprofit citizen group in response

8. www.lcra.org CRWN Staff Theresa Murray, Amanda Ross, Robin Berry, and Jacob Daniel Apodaca

9. www.lcra.org CRWN Objectives Encourage and support community-based stewardship Provide citizens, teachers, and students with the resources necessary to monitor and protect the waterways of the lower Colorado River watershed

10. www.lcra.org Volunteers are the Heart of the Program Volunteers commit to: Monitor once a month for two years Send their data to the LCRA every month One quality control visit per year

11. www.lcra.org CRWN Participants Service area: 16 counties 107 monitoring sites 120 certified monitors school groups, citizens, park rangers, preserve managers, and outdoor learning programs

12. www.lcra.org Colorado River Watch Network Water Quality Monitoring Sites

13. www.lcra.org Volunteer Accomplishments Coordinate local watershed trash cleanups Serve on lake advisory panels Involve numerous students in watershed education

14. www.lcra.org Communication Why is it important?

15. www.lcra.org 1) Face-to-face, e-mail, telephone, presentations Colorado River Watch Network teachers, students, citizens.

16. www.lcra.org Why is it important? Know our monitors’ needs Monitors communicate with each other Pollution complaints Opportunities to learn Face-to-face e-mail telephone presentations

17. www.lcra.org Opportunities for Direct Communication Annual Student Symposium Annual Stewardship Workshop Annual Quality Control Visits Face-to-face e-mail telephone presentations

18. www.lcra.org Symposium Rafting Face-to-face e-mail telephone presentations

19. www.lcra.org Monitoring Team of the Year Face-to-face e-mail telephone presentations

20. www.lcra.org Stewardship Workshop Fish Identification Face-to-face e-mail telephone presentations

21. www.lcra.org Stewardship Workshop Macroinvertebrate Collection Face-to-face e-mail telephone presentations

22. www.lcra.org 2) LCRA Website

23. www.lcra.org Why is it important? Available online: CRWN water quality data and interactive map Colorado River Watch Network water quality monitoring manual Water Quality Index and Aqua Vitae newsletter LCRA Website

24. www.lcra.org 3) Aqua Vitae Newsletter Seasonal newsletter for Colorado River Watch Network volunteers and citizens concerned with the environmental quality of the Colorado River and its tributaries

25. www.lcra.org Why is it important? A excellent vehicle for communicating with volunteer monitors A way to track monitor activity 500 printed newsletters; over 300 online readers Aqua Vitae Newsletter

26. www.lcra.org 4) Water Quality Index

27. www.lcra.org Why is it important? Provides communities with data they can understand in a distilled format on radio, television, and newspapers Link to aquatic scientists Monitors feel valued when they see their data at work Water Quality Index

28. www.lcra.org 5) Brochures

29. www.lcra.org Why are they important? One page of information Quick and easy way to learn about CRWN Contact information Brochures

30. www.lcra.org Internal Communication: CRWN–LCRA Communicating CRWN’s successful achievements to LCRA managers is vital to management’s continuing support. LCRA provides salaries for 4 full-time staff and support for volunteer water quality monitors at over 100 water quality monitoring sites throughout the Colorado River watershed ($256,000 for 2006).

31. www.lcra.org Questions?

32. www.lcra.org Contact Information http://www.lcra.org 1-800-776-5272 Jacob.Apodaca@lcra.org