1. Questionnaire Design

2. Questionnaires Inexpensive – postage and photocopies Potential of large # of respondents Easy to administer confidentially – embarrassing questions More difficult to claim complete objectivity with questionnaire then with a tightly controlled lab test. –Ex. How long did it take you to learn software program?

3. Objectives of Survey Need to have a clear goal and purpose –If not it will overlook important issues and waste participants time by asking useless questions. Don’t ask broad and generalizing questions –Can’t identify a problem, cause or solution.

4. Writing the Questionnaire Already decided what kind of data we are to measure and decided on a participant group. Demographic information (beginning-easy) –Income – don’t ask unless you have rational for suspecting a variance across income levels. –If need personal info. Phrase your questions unobtrusively to avoid ruffling your participants.

5. Kinds of Questions Open format – No predetermined set of responses. –Subjective data –Get unexpected and insightful suggestions –Usually at end of questionnaire to get ideas for changes or improvements. –Have to be read individually (more time and $) Closed format – multiple choice –Objective data –Easy to calculate/tabulate –Easy to track opinion over time by administering the same questionnaire at regular intervals –Filter out useless or extreme answers that happen in open format questionnaires

6. Yes/No Used only when asking for a response on ONE issue Used as filter questions: –Ex. Have you for any reason taken your vehicle to have it services during the last year? YES NO – Go to question 15

7. Multiple Choice Comprehensive enough to include every possible response. –Make sure all options are covered some surveys have a space for the option “other”

8. Points that must be considered Clarity –Causes the greatest # of mistakes –Goal – to eliminate the chance that the question will mean different things to different people Ex. Very Often or 5 – 10 times a week Leading –Forces or implies a certain type of answer. Ex. Superb, Excellent, Great, Good, Fair, Not Good

9. Embarrassing –Avoid – If uncomfortable you will lose their trust. Hypothetical –If you were governor, what would you do –Never considered – doesn’t produce clear data Prestige Bias –Answer in a way to make them feel better –Make questionnaire private – telephone is better than one-on-one. The farther away the researcher is the more honest the answers

10. Guidelines for writing ?s Avoid bias Avoid causing respondent to guess at meaning of ? –Ex. How many students in your HS drink coffee on a daily basis? Less than 10 10-49 50-99 100-149

11. Now What? Observe a few test questionnaire takers. Work together to solve the problems. Remember: One does not collect data and then see if they found something interesting. One forms a hypothesis and an experiment that will help prove or disprove the hypothesis. A questionnaire is only as good as the questions it contains

12. Grade Size Appropriate/Layout –No white space – make 2-3/page Easy to tabulate Content –Company name or logo (unless?) –# of questions –Types of questions: Product, Service, Price Extras –Incentives/Thank you for time/Slogan/rational for survey

13. Formatting Must have an excellent visual appearance and design to appeal to respondents. Easy to read (dark ink, white page) Numbers – respondents more likely to respond to all sections and questions if they are identified an numbered.

14. Rating Scale Rate a product based on a scale –Vary satisfied to very dissatisfied Level of Agreement Assessing Attitudes or opinions. Strongly agree to strongly disagree

15. Your Task Create a 10 question (max) survey regarding your product. It will be given out this week to a minimum of 75 students/faculty All surveys are due to me on Friday!