1. WELCOME TO LEAN GOVERNMENT Colin Cram Marc1 Ltd colin.cram@talktalk.net Tel: 01457 868107 Mobile: 075251 49611 www.marc1ltd.com

2. DOMESTIC ARRANGEMENTS No Fire Alarm Planned Toilets Refreshments Master classes Stands Evaluation Forms Slides: on Public Service Web-site Please Read Speaker Biographies Mobile Phones Please be Prompt

3. STRUCTURE OF THE DAY 0920: Conference Start/Plenary 1045: Master Class Session 1 1130: Coffee 1215: Master Class Session 2 1300: Lunch 1400: Master Class Session 3 1450: Plenary 1655: Q and A 1705: Chair’s Closing Address 1710: Conference Close

4. TOPICS Efficiency and Reform: The Context for Lean What is Lean? Sustainable Efficiency Public Services: Lean by Design Using Quality to do More for Less Practical Application of Lean Lean in the NHS How Can Lean Enhance Public Services? Applying Lean Thinking to Local Government Services

5. SPEAKERS Tristan Chapman, Programme Lead at the Cabinet Office Prof Zoe Radnor, Warwick Business School John Telling, Director, MITIE David Godber, Deputy CX Design Council Simon Feary, CX Chartered Quality Institute Alison McDonald, P and I Deputy Director Pacesetter, HM Revenue and Customs Prof Bernard Crump, CX NHS Institute for Innovation and Improvement Ian Frost, CIPFA Doug Maclean, SOCITM Consulting Manager

6. THANKYOU Speakers Sponsors Public Servant, Editor David Allaby PSCA International Katie Jones, Helen Atherton, Jane McKenzie And to You – the Delegates!

7. USEFUL LINKS http://www.ogc.gov.uk/procurement_public_spendi ng.asp http://www.ogc.gov.uk/procurement_public_spendi ng.asp https://rapidgateway.rapidintel.com/ Twitter #Lean2010 www.publicserviceevents.co.uk http://www.publicservice.co.uk/

8. HAVE A GREAT DAY!