1. LEARNING & DEVELOPMENT Living In An eLearning World August 2002 John G. Higgins

2. Learning & Development Page 2 The World Has Changed FOREVER!  eLearning is creating paradigm shift – strike that – eLearning HAS created a paradigm shift  Employers need skilled employees - and they need them NOW!  eLearning VASTLY reduces time to competence

3. Learning & Development Page 3 The World Has Changed FOREVER!  The “X-box” generation is sitting next to you  We can’t afford the high cost of travel  Build it and they WON’T come – content must be LINKED, RELEVANT, ENGAGING, and ACCESSIBLE

4. Learning & Development Page 4 We have a new set of stakeholders The Learning & Development Team Content Advisor Sponsor Students The I/T Department 3 rd Party Content Suppliers LMS Supplier Customers Your Executive Team

5. Learning & Development Page 5 Create a value based L&D model  Educating employees on products, customer service, and economics of the business  Developing employees  Reducing turnover  Providing cost effective eLearning programs resulting in a reduction in non-charge travel expenses  Reinforcing the corporation’s business model, vision, and values VALUE PROPOSITION Educated Employees Connecting Employees with the Business Efficient & Effective Training Approach “Committed to Your Success” Culture L&D helps drive revenues by:

6. Learning & Development Page 6 Content areas The KCIN Course Portfolio CONSULTING SKILLS Project Management Communications FOUDATION SKILLS The KCIN Culture Way We Work BUSINESS SKILLS Leadership Industry Knowledge TECHNICAL SKILLS Application Software KCIN Solutions

7. Learning & Development Page 7 Learning Delivery Model Digital Surround / Blended Learning Approach eCourse pre-req to all Classroom Sessions Way We Work Risk & Quality Management NHN – SLII Legal 101 Pre-reqs Core Course Workshop (4.5 days)  Core Course  Case Studies  External SME’s  Reinforce use of tools / resources Post-graduate Engagement based mentoring and knowledge transfer KNOWLEDGEEXPERIENCELEARNING+=  Post-graduate  MD Mentoring  On the job skills development  Repository of course material EXAMPLE: M800 Vision & Strategy Situational Leadership Performance Management Client Relationships … acquired through eLearning Knowledge resources BDST GCSC Mentoring … gained On the job In skills workshops

8. Learning & Development Page 8 Learning Management System  Accessible through Inside KPMG Consulting or any ISP  Personal Learning Center  Courses organized by Learning Paths  Completed Course History by fiscal year  Access to 1,000 courses

9. Learning & Development Page 9 Our results n 1998 4,801 Enrollments $48 / Learning Credit $18M annual budget $2,117 per employee 5% eHours 40 hours per employee n 2001 33,500 Enrollments $34 / Learning Credit $12.7M annual budget $1,412 per employee 75% eHours 50 hours per employee n 2002 28,889 Enrollments $35 / Learning Credit $8.0M annual budget $975 per employee 65% eHours 60 hours per employee

10. Learning & Development Page 10 Watch for the landmines  You can’t implement the demo  Sponsorship  The technology is merely a platform  Outliers  User experience  Reporting & analysis

11. Learning & Development Page 11 Critical success factors  Research – Research – Research  Project Management 101  Think integration  Prototype – prototype - prototype  Human factors lab  Test – test – test  Learn to operate with speed  80% today is better than 100% never

12. Learning & Development Page 12 Let me hear from you! John G. Higgins KPMG Consulting, Inc. Chief Learning Officer jghiggins@kpmg.com 703-747-3262