1. Diversity, Inc. Workforce Professional Academy 2013

2. Access for All Universal Design Diversity Culture Language when we incorporate the needs and viewpoints of our diverse customer base we truly provide access for all

3. Pre-Session Evaluation

4. Diverse Customer Base Definition Examples Who is Included in this group? How Can We Identify the Needs?

5. Inclusive Culture Crosses All Programs, Services Keeps Accessibility at the Forefront Increases Participation & Career Connections Decreases Liability New Tools, Technologies, Best Practices

6. Reflection, Awareness, Assessment Strategy Building Create an Inclusive Culture Develop Capabilities Measure Impact

7. Group Activity “Walk a Mile in My Shoes” Experience Diversity in this Session! Role playing and group interaction with guidance from facilitators Follow the instructions and see where it leads you…

8. defining, building, maintaining companywide culture of diversity inclusion across all programs, services and levels of staffs

9. VISION Program or Culture? Internal and External Customers? Segregated or Inclusive? One Size Fits All or Unique?

10. ACTION Awareness Knowledge Implementation Evaluation

11. Workforce Compliance ACCESS: Service Delivery Offices Technology Accommodations Confidentiality

12. Customer Compliance ACCESS: Disclosure Identify & Request Realistic Goals Program Compliance

13. Road Map Where do we go from here?

14. Intake & Registration Front Desk Service Menu Employ Florida Marketplace Internal Referrals * Start Here

15. * Next Stop: Communication Signage Presentations Applications Telephone Electronic Devices Pencil & Paper Interpreters – Limited English Proficiency & Sign Language

16. * Moving On: Assessments Extended Time Limits Alternate Format Alternate Tools Personal Reader Interpreters Environment

17. * Next Stop: Program Accessibility Inform the Customer Encourage Participation Disclosure Meeting the Needs – Program & Participant Maintain the Process

18. Ongoing Support Realistic & Clear Dialogue Communication Preferences Check Understanding Compliance Internal & External Supports

19. Workforce Professional Training Required Knowledge Online Resources Ongoing – Stay “In the Know” Decrease Liability Time & Cost Commitment? Leadership through Management

20. Questions? Comments? Ideas? Please Contact: Lisa Parlapiano Disability Program Navigator WorkSource lparlapiano@worksourcefl.com (904) 819-0231 ext. 2507 Diane Vacca Department of Economic Opportunity Workforce Services diane.vacca@deo.myflorida.com (850) 245-7451

21. Keys to Across Programs Team Oriented & Holistic Knowledge of ONGOING Resources Collaboration and support All Levels of Staff Embed Create an Action Plan Revisit & Adjust