1. e nabling Governments Through Intergovernmental Information e xchange Knut Rexed knut.rexed@statskontoret.se Chairman of the Government On-Line International Network Mexico City, 11-14 September 2001

2. Swedish Agency for Public Management STATSKONTORET - - - - - - established 1680 - - - - - - an independently managed staff agency assisting, advising and supporting the Swedish Government in issues relating to public management

3. SWEDEN A small and open economy A leading information society A decentralised public administration Member of the European Union

4. THE eREVOLUTION a third industrial revolution @ Digitalisation @ Communication @ Interactivity

5. THE eREVOLUTION a third industrial revolution @ Lowered transaction costs @ Disassembled production organisations @ Integrated financial markets

6. THE eREVOLUTION True e-government means... … re-engineering your internal processes; … re-structuring your public services; … creating innovative citizen relations; … opting for increased transparency.

7. THE eREVOLUTION True e-government means serving your citizens... …on paper; …on site; …on call; …on line; …and in earnest.

8. THE eREVOLUTION three steps to go on-line: @ Digitalisation of internal processes and data stores @ Making existing information available on-line @ Developing interactive processes and automating simple services

9. SWEDEN’S ICT-ASSETS @ Transparency and public participa- tion @ Limited social and economic divide @ Good entrepreneurial climate @ Early digitalisation of private and public processes @ Early modernisation of government @ Deregulation of the telecom sector

10. A LEVEL GROUND @ The necessary knowledge is available for all countries @ Imagination and innovation are core assets @ Well-established administra- tions slows down progress

11. LEARNING FROM OTHERS... @ Korea uses transparency to prevent corruption, @ Brazil uses GIS-systems to support health services, @ US develops federal document service,

12. … AND OTHERS... @ UK champions joined-up government, @ Portugal develops out-reach services, @ Hong-Kong provides universal e-identification.

13. … BUT BEWARE ! If your administrative processes are complicated and clumsy … … you had better start by streamlining them and by developing a service concept.

14. e EUROPE @ 15 national administrations - and more to come @ Equal service to citizens of other member countries @ Creating a virtual European administration

15. GOVERNMENT ON-LINE INTERNATIONAL NETWORK GOL was conceived in 1995 as a part of the G7 Information Society Project The GOL Chair Relay: UK>>>UK&Canada>>>UK>>>Sweden>>>>>>> http://governments-online.org/

16. Our members... … are working with government on-line issues, … participate with the consent of their government or organisation, … are expected to be active contributors to the network, … are expected to have a good network at home and to use it.

17. …to share information and intelligence, informally and collegially, …to explore selected areas of mutual interest, …to work on joint projects as an extension of our coming together, …to disseminate the results of our work in our own administrations. Our purpose...

18. Our field of work is... The effective use of ICT to improve …the access of citizens and businesses to government data, …the quality of their interactions with the Government, and …the Government’s own business operations

19. … this includes... …the use of ICT to involve citizens in planning and design phases in order to increase trust and transparency, and to strengthen democracy, …modernising and re-engineering public services in order to use the full potential of ICT

20. International Council for Information Technology in Government Administrations 35th ICA Conference in Berlin 23 - 25 October 2001 36th ICA Conference in Singapore 30 September - 2 October 2002 http://www.ica-it.org/