1. Chapter Learning Objectives  After studying this chapter, you should be able to: –Define organizational culture and describe its common characteristics. –Compare the functional and dysfunctional effects of organizational culture on people and the organization. –Identify the factors that create and sustain an organization’s culture. –Show how culture is transmitted to employees. –Demonstrate how an ethical culture can be created. –Describe a positive organizational culture. –Identify characteristics of a spiritual culture. –Show how national culture may affect the way organizational culture is transported to a different country. 16-0

2. ORGANISATIONAL CULTURE  Culture is the soul of the organization — the beliefs and values, and how they are manifested.  A common perception held by the organization’s members; a system of shared meaning  The beliefs, values and norms tell people:  “What is to be done.”  “How it is to be done.”  The culture determines the type of leadership, communication, and group dynamics within the organization.

3. Organizational Culture –(What)  Organizational Culture –A common perception held by the organization’s members; a system of shared meaning –Seven primary characteristics 1.Innovation and risk taking-Microsoft, google 2.Attention to detail 3.Outcome orientation 4.People orientation 5.Team orientation 6.Aggressiveness 7.Stability SEE E X H I B I T 16-1 16-2

4. What Do Cultures Do? (Why)  Culture’s Functions 1.Defines the boundary between one organization and others 2.Conveys a sense of identity for its members 3.Facilitates the generation of commitment to something larger than self-interest 4.Enhances the stability of the social system 5.Serves as a sense-making and control mechanism for fitting employees in the organization 16-3

5. How Culture Begins Stems from the actions of the founders: –Founders hire and keep only employees who think and feel the same way they do. –Founders indoctrinate and socialize these employees to their way of thinking and feeling. –The founders’ own behavior acts as a role model that encourages employees to identify with them and thereby internalize their beliefs, values, and assumptions. 16-4

6. How Employees Learn Culture  Stories –Anchor the present into the past and provide explanations and legitimacy for current practices  Rituals –Repetitive sequences of activities that express and reinforce the key values of the organization  Material Symbols –Acceptable attire, office size, opulence of the office furnishings, and executive perks that convey to employees who are important in the organization  Language –Jargon and special ways of expressing one’s self to indicate membership in the organization 16-5

7. Types of Organization culture  Dominant Culture- Expresses the core values that are shared by a majority of the organization’s members  Sub –Culture- Minicultures within an organization, typically defined by department designations and geographical separation  Clan culture  Bureaucratic/Hierarchy culture  Adhocracy culture  Market culture

11. The Impact of Culture on Organizations  Impact of Positive culture  Shared values and beliefs create a setting in which people are committed to one another and share an overriding sense of mission.  Organization Goals are achieved on time  Employees Support and help each other  Friendly environment due to healthy work culture  Impact Of Negative culture  A strong culture can cause a resistance to change  Not accomplishing targets on time  Employees work individually  Employees blame each other  Ego Clashes

12. Culture as a Liability  Institutionalization –A company can become institutionalized where it is valued for itself and not for the goods and services it provides  Barrier to change –Occurs when culture’s values are not aligned with the values necessary for rapid change  Barrier to diversity –Strong cultures put considerable pressure on employees to conform, which may lead to institutionalized bias  Barrier to acquisitions and mergers –Incompatible cultures can destroy an otherwise successful merger 16-11

13. Keeping a Culture Alive Three forces play a particularly important role in sustaining a culture:  Selection –Identify and select individuals who are high performers and whose values are consistent with at least a good portion of the organization’s values  Top Management –Through words and behaviors, senior executives establish norms that filter through the organization  Socialization –The process that helps new employees adapt to the prevailing organizational culture 16-7

14. Socialization Program Options  Choose the appropriate alternatives: –Formal versus Informal –Individual versus Collective –Fixed versus Variable –Serial versus Random –Investiture versus Divestiture  Socialization outcomes: –Higher productivity –Greater commitment –Lower turnover SEE E X H I B I T 16-3 16-13 Source: Based on J. Van Maanen, “People Processing: Strategies of Organizational Socialization,” Organizational Dynamics, Summer 1978, pp. 19– 36; and E. H. Schein, Organizational Culture,” American Psychologist, February 1990, p. 116.

15. Stages in the Socialization Process  Prearrival –The period of learning prior to a new employee joining the organization  Encounter –The stage at which the new employee sees what the organization is really like and confronts the possibility that expectations and reality may diverge  Metamorphosis –The stage at which the new employee changes and adjusts to the work, work group, and organization E X H I B I T 16-2 16-14

16. Summary: How Organizational Cultures Form  Organizational cultures are derived from the founder  They are sustained through the selection process, managerial action, and socialization methods 16-15 E X H I B I T 16-4

17. Creating an Ethical Organizational Culture  Characteristics of Organizations that Develop High Ethical Standards –Has high tolerance for risk –Low to moderate in aggressiveness –Focused on means as well as outcomes  Managerial Practices Promoting an Ethical Culture –Being a visible role model –Communicating ethical expectations –Providing ethical training –Visibly rewarding ethical acts and punishing unethical ones –Providing protective mechanisms 16-16

18. Creating a Positive Organizational Culture Positive Organizational Culture –A culture that: Builds on employee strengths –Focus is on discovering, sharing, and building on the strengths of individual employees Rewards more than it punishes –Articulating praise and “catching employees doing something right” Emphasizes individual vitality and growth –Helping employees learn and grow in their jobs and careers  Limits of Positive Culture: –May not work for all organizations or everyone within them 16-17

19. Spirituality and Organizational Culture  Workplace Spirituality –Recognizes that people have an inner life that nourishes and is nourished by meaningful work in the context of the community –NOT about organized religious practices 16-18

20. Global Implications  Organizational cultures, while strong, can’t ignore local culture  Managers should be more culturally sensitive by: –Adjusting speech to cultural norms –Listening more –Avoiding discussions of controversial topics  All global firms need to be more culturally sensitive 16-19

21. Summary and Managerial Implications  Strong cultures are difficult for managers to change –Strong cultures tend to be stable over time  Selecting new hires that fit well in the organizational culture is critical for motivation, job satisfaction, commitment, and a low turnover  Socialization into the corporate culture is important  As a manager, your actions as a role model help create the cultural values of ethics, spirituality, and a positive culture 16-20